Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Development Core Payments (CORE)Job Title:
Senior Specialist, Product Development
Overview:
Overview:
The candidate will join our Core Authentication Product Operations team driving product strategy, roadmap, and customer performance initiatives on the future of Mastercard’s authentication network. The authentication network is a Mastercard core strategic asset, directly striving to achieve a safer payment ecosystem in the card not presence space.
We are a customer facing product team who focuses on Customer experience & performance, performance KPI monitoring, data quality, and governance across the product.
The role and responsibilities:
• This role focuses on (but is not limited to) support optimization and operational support for internal and external strategic partners.
• Ownership of Global Authentication team product support model with oversight of customer experience and related KPIs.
• Provide world class guidance on customer experience initiatives for support process and customer facing tools.
• Engage in all aspects of product lifecycle management including but not limited to product ideation, go to market, pricing, monitoring and optimization, and customer support.
• Partner with major stakeholders around the globe to align major/complex enhancements.
• Analyze and troubleshoot complex authentication processing scenarios and errors.
• Partner with supporting teams to ensure world class performance and customer experience for authentication products.
• Partner globally with Legal, Privacy, Franchise and Pricing teams to ensure products meet regulatory requirements.
Preferred Skillset:
• Strong preference is prior experience with payment and ID&V authentication technologies.
• Prior experience in business analytics, product management roles, sales, or customer support is preferred.
• Strong ability to turn data into insightful strategic insights.
• Strong Stakeholder Management Skills required
• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios in a regulated environment.
• Ability to manage complex projects; successfully manage multiple responsibilities and tasks with minimal oversight.
• Willingness to dive deep and learn about our technology, system structure, and rules
• Strong analytical, data and problem-solving skills
• Superior communications, presentation and interpersonal skills
• Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides
• Strong project management skills – strong organization and task management is expected
• Strong collaborator, ability to work cross-functionally
• Ability to build and leverage relationships within and outside the organization to drive results
• Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
