Job Description
At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.Come join us in delivering better outcomes for our clients around the world!What is the Middle Office Senior Specialist with focus on Intelligent Automation responsible for?The Middle Office Senior Specialist performs advanced analytical, operational, and client service tasks, in support of key clients within Middle Office and within Trading and Portfolio Management teams.Works with Middle Office management and collaborates with operational teams across FTS/FTI and/or external parties. Serves as the Middle Office expert on any cross-functional/multi-department projects and business development or workflow processes.Assesses Intelligent Automation opportunities for Middle Office teams globally, prioritizing these opportunities with the management team and working on/driving these efforts to completion using Intelligent Automation tools like Microsoft Power Apps, Power BI, Power Automate, Alteryx, Xceptor, and others. Demonstrates working knowledge of Python and/or SQL languages.Stays connected with Industry forums and takes advantage of all training and development opportunities related to Intelligent Automation and Artificial Intelligence.Guides and assists other Citizen developers to help achieve automation goals for the department.Leads global department projects and initiatives, maintaining a project log and concentrating on those with the largest scope and complexity, with a focus on impact and outcomes for front office clients.Represents Middle Office at internal and industry technical committees and forums and is a technical expert for system usage and associated workflows within the department.What are the ongoing responsibilities of the Middle Office Senior Specialist with focus on Intelligent Automation?Acts as product, market, and technology SME contact to Middle Office team members for all complex and advanced questions/issues.Where technology/automation assistance is required, works in the following areas:Collaborates with global FTS/FTI departments on new product development of portfolio transactions and issues that require front office coordination.Assists in the resolution of production issues; works with internal/external partners to resolve.Proactively works with portfolio managers and traders to act as a conduit for the development of new products or marketsProvides comprehensive support on issue resolution for front office clients.Works with supervisor and manager to develop policy, procedures, or new workflow to support new or evolving business requirements.Performs in-depth review of team’s operational processes. Analyzes control gaps and weaknesses and proposes workflows to reduce the likelihood of error occurrence.Ensures modified processes are implemented and training is provided before changes are made to the production environment.Leads efforts with manager to analyze root causes of errors and controls gaps. Identifies scope and priority of control enhancement initiatives and ensures implementation to reduce errors for future process outputs.Ensures that key and mitigating controls are implemented or enhanced, as necessary.Leads the team in system or process enhancement and risk-reduction projects.Liaises with FTT, FTS PMO, and internal business partners to develop workflows to streamline and automate manual processes.Leads team efforts in projects and provides specialized in-depth SME knowledge. Liaises with EUC, FTT, PMO, and relevant departments to complete projects.Coordinates and facilitates UAT testing on internal systems.Coordinates implementation of complex products within the team. Provides training and overviews for staff on new, complex products or workflows.Attends industry forums, as needed, and brings related market practices into consideration.What ideal qualifications, skills & experience would help someone to be successful?Efficiency and track record of using Intelligent Automation toolsPreferred knowledge of Python and/or SQL languagesRequires specialized depth and/or breadth of expertise in own discipline or fieldLeads others to solve complex problems where significant initiative and independent judgment is requiredWorks independently, with guidance in only the most complex situationsMay lead functional teams or projectsBachelor's degree or equivalent experience (Four-year undergraduate degree, preferably in the field of Technology (Computer Science, Information Technology, Data Science, Software or network Engineering, etc).Requires knowledge of Finance industry, financial securities, products and markets.Typically has 8-12 years relatedWork Shift Timing - 6:30 PM - 3:30 AM ISTExperience our welcoming culture and reach your professional and personal potential!Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.Hear more from our employees By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include:Professional development growth opportunities through in-house classes and over 150 Web-based training coursesAn educational assistance program to financially help employees seeking continuing educationMedical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)Life insurance for protection of employees’ familiesPersonal accident insurance for protection of employees and their familiesPersonal loan assistanceEmployee Stock Investment Plan (ESIP)12 weeks Paternity leaveOnsite fitness center, recreation center, and cafeteriaTransport facilityChild day care facility for women employeesCricket grounds and gymnasiumLibraryHealth Center with doctor availabilityHDFC ATM on the campusLearn more about the wide range of benefits we offer at Franklin TempletonFranklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
