The Communications Technology Services organization seeks a highly motivated Senior Sourcing & Vendor Manager to support Internet Service Provider (ISP) carrier relationship management for APAC-based vendors. Operating as part of the Strategic IP Services (SIPS) Team, the Sourcing and Vendor Manager is responsible for serving as the key point of contact for a portfolio of vendors, managing the overall relationship, serving as the primary point of contact for vendor escalation, hosting monthly business reviews (MBRs) and quarterly business reviews (QBRs) to ensure contract adherence, service level agreement (SLA) compliance, and enforcement of financial penalties. Further, you will establish program requirements, initiate, structure, negotiate, and close new relationships, as well as renewals of existing price structures to grow the top and bottom line. You will work closely with global teams to maintain and drive standardization across the organization. The ideal candidate will have both business and technical telecommunications expertise, able to interact at executive (CXO/VP) levels, as well as Data Center and Network Engineering technical teams. Due to the dynamic nature of business, the successful candidate will be flexible and responsive to an ever-changing environment. Further, the candidate should excel in strategic thinking, data analysis, and communication with a demonstrated ability to provide key inputs to support peer negotiation of service contracts, from a business, technical, and commercial perspective.
Key job responsibilities
• Serve as the primary point of contact for day-to-day interactions with a portfolio of telecommunications vendors.
• Conducts formal monthly and quarterly business reviews (MBR/QBRs) with vendors and Amazon leadership.
• Generates and reports vendor performance data against established Key Performance Indicators (KPIs)
• Identify key activities, set strategic direction, and establishes potential development opportunities for the Global Vendor Management program.
• Closely monitor vendor performance against contractual SLAs, identifying any SLA breaches or missed targets, initiating the appropriate financial recourse mechanisms such as service credits or liquidated damages as specified in the vendor contracts, and escalating issues and exercising contractual rights to ensure vendors are held accountable for failing to meet their SLA commitments.
• Lead efforts to root cause resolve any vendor performance anomalies or exceptions.
• Interact with internal incident management teams to develop automated methods for collecting and analyzing circuit metrics, as well as standardize circuit outage and network availability reporting.
A day in the life
• Collects and inputs vendor performance data from various stakeholder groups and tools into a vendor performance workbook.
• Initiates vendor disputes related to SLA infractions to obtain service credits and follows through to dispute resolution.
• Supports onboarding and maintenance of supplier escalation matrices.
• Manages voice and data circuit detail governance, reconciles inventory discrepancies, and evaluates circuit contract term expirations to partner closely with ISPs to drive cost optimization opportunities.
• Drives vendor agreement to Amazon key terms and conditions on MTSA and Wireline Service Schedules
• Tracks and reports updates on key program initiatives.
About the team
Communications and Technology Services (CTS) is an organization defined by two core teams, Strategic IP Services (SIPS) and Cabling Infrastructure Technology (CIT), our mission is to transform telecommunications and cabling infrastructure services for IT Services (ITS) by relentlessly pursuing excellence in every aspect of our business. We seek to create an environment where Amazonians thrive on our support. We envision not just a service provider to our customers, but a strategic partner in our customers’ success stories, driving value, reducing complexities, and setting new benchmarks in customer experience and satisfaction.
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
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