Participate actively in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions
Manage ITSM process like change management, incident management and problem management.
Ensure and work to keep service management KPIs under control and timely issue identification, resolution, handling escalation & ensuring process consistency
Proactively work on continuous improvement activities for generating higher productivity in terms of business benefits and reduction of ticket count
Manage internal stakeholders at various level and handle governance of managed services supplier
Independently support business operations and handle enhancements and small projects turning around SAP-MM & ARIBA module
Ensure the integration between the Project team, Support team and the business community
Communicate the functional and processes requirements to the development team by developing and maintaining design/technical documents.
What you will need:
Required:
Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study required.
Minimum 10 years of relevant experience required in SAP S4 HANA MM configuration and implementation.
Experience in leading teams of resources for projects, minimum 3 years and ability to drive initiatives and projects independently from start to finish.
Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development with demonstrated understanding of global system rollouts – strategy, planning, vendor selection and implementation planning.
Exposure and understanding of business functions like finance, purchase, inventory management, distribution and Intercompany transfers
