Senior Solution Definition Analyst - Reservation / Ticketing & Contract Management

Job Title

Be a functional expertise entry point in all products handled within the group for complex and cross functional/division solutions analysis/recommendation. The Ticketing Contract Management entity develops reservation products for airlines and travel agents, related to passengers bookings and electronic tickets.

Our main products focus on orchestrating contracts between airlines, travel agencies and the passengers - administering 2.5 million tickets and 700 million USD every day.

The general event driven platform we are accountable for includes :

• The issuance of electronic documents from a passenger booking across all Amadeus channels and products;

  
  

• The management of aftersales orchestration (refund, cancellation, exchange...);

  
  

• The administration of pricing offers and commission;

  
  

• The interface with airlines and travel agencies travel accounting.

  
  

We are evolving to an agile environment, that includes both delivery (in SCRUM) and maintenance (in KANBAN) teams, in order to better focus on customer centricity, interoperability and built-in quality, while thriving on fast-tracking innovation.

• Our organization also emphasizes a dedicated team for architecture, solutions and expertise support.

  
  

• The usual projects include major airlines implementations (lately Air Canada, Southwest, Japan Airlines...), major Travel Distribution programs and product evolutions (NDCX, Ticketing projects) as well as more technical programs and projects (Curiosity, SSI).

  
  

• We are also highly involved in collaborating with the future platform vision of Amadeus (Creation Platform, Travel Platform and NEVIO)

  
  

Our main challenges lie with the evolutions of the latest industry trends (such as NDC, OneOrder, Airline Retailing transformation...), and the current functional and technical strategy (Cloud migration, TRD and Airline projects and services), while ensuring reliable and foolproof products to our customers.

Our organization thrives to embody the "simple, agile and open" mantra, by working on an open, dynamic and connected framework.

Common accountabilities:

• Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.

  
  

• Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.

  
  

• Works independently within plan dictated by manager, with some guidance on most complex situations. 

  
  

• Acts as a RES/TCM functional ambassador internally and externally (exposure and involvement into enterprise level solution design like for NDCX, NEVIO)

  
  

• Demonstrates a strong business acumen and appetite/curiosity for end to end solution design minimizing miss gaps through holistic design thinking and collaborative approach

  
  

• Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

  
  

Specific accountabilities:

• Participate in the design of solutions within his line department,

  
  

• Interact with Product Managers or directly with the customers to ensure a full understanding of the business needs and customer constraints

  
  

• Analyze cross functional requirements, and collaborate in other cross-organization, cross-functional solutions by interacting with all stakeholders (including architects, technical and functional experts, delivery teams...)

  
  

• Communicate progress on solutions and agreements at any stage of the mission within the core team.

  
  

• Document and present solution recommendations to all stakeholders during solution review forums, with the ability to explain complex technical information in simple ways to a diverse audience,

  
  

• Handover the solution, when validated, to SAFE organizations when entering development phase.

  
  

• Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. 

  
  

• Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.

  
  

• 6 weeks holiday, plus pension contribution and healthcare insurance.  

  
  

• Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

  
  

• Professional development in a truly international and multisite environment with a great mix of people.    

  
  

• A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. 

  
  

• Enter a diverse and inclusive workplace.

  
  

• Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.  

  
  

• Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role. 

  
  

• Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. 

  
  

• Online Testing: Depending on the role you applied for, you may have to do some online tests. 

  
  

• Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. 

  
  

• Offer: Our Talent team will make you a job offer and welcome you to your new role with us. 

  
  

• Join our global team: Where you can develop your skills and build an international career that matters. 

  
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.