Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
About the Role
As a Site Reliability Engineer, you will ensure the availability, scalability, and performance of mission-critical database systems. This role requires a blend of software engineering, infrastructure expertise, and database administration to enhance the reliability and efficiency of our data platforms. You will collaborate closely with application developers, SREs, and platform teams to automate operations, optimize performance, and implement best practices for database resilience in cloud-native environments.
Key Responsibilities
Database Performance & Reliability: Optimize and fine-tune databases to ensure high availability, scalability, and efficiency.
Infrastructure as Code & Automation: Automate database provisioning, scaling, and maintenance using Terraform, Ansible, or Kubernetes operators.
Kubernetes & Containerized Databases: Deploy and manage databases in Kubernetes environments using operators, StatefulSets, and Helm.
Incident Response & Root Cause Analysis: Proactively monitor, troubleshoot, and resolve database-related incidents to minimize downtime.
Capacity Planning & Observability: Implement robust monitoring and alerting for database health and performance using Prometheus, Grafana, or Datadog.
Security & Compliance: Enforce database security best practices, access controls, and ensure compliance with industry standards.
Disaster Recovery & High Availability: Design and maintain backup, replication, clustering, and failover strategies.
Cross-functional Collaboration: Work closely with engineering, SRE, and platform teams to improve database reliability and service SLAs.
Hands-on experience with relational (MySQL, PostgreSQL, SQL Server) and/or NoSQL (Cassandra, MongoDB, DynamoDB) databases.
Experience deploying and managing databases in cloud-native environments (AWS, GCP, Azure) with tools like Vitess, KubeDB, or CrunchyData.
Proficiency in Python, Go, or Bash for infrastructure automation.
Experience with Terraform, Ansible, or Helm for managing database infrastructure.
Strong experience with Prometheus, Grafana, Datadog, or New Relic for monitoring distributed systems and databases.
Deep understanding of backup/restore, replication, and failover strategies for high-availability architectures.
This role is ideal for engineers who thrive in automating database operations, ensuring reliability at scale, and collaborating with cross-functional teams to build resilient data platforms.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.