At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Overview of the Role:
SRE team includes expert Software and System engineers who are custodians of Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products' use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion.
Responsibilities
- Works with Cross-product teams to ensure high availability of system
- Identifies system bottlenecks and recommend solutions to solve the availability issue
- Undertake system level debugging in linux independently
- Undertake root cause analysis when incidents or issues are identified
- Identifies repetitive system tasks and automate - Guide new SRE engineers on aspects of system debugging
- Bachelor's degree in computer science
- 3 to 7 years of experience in System engineering Or System Debugging roles for a SaaS product
- Working experience in debugging high performance systems
- Proven ability to work with multiple teams and multi-task and prioritising
- Good working knowledge of the IP protocol stack and ability to use tools to monitor and sniff packets
- Working experience in building massively scalable high performance services
- Excellent written and verbal skills
- Expertise in cloud platform like AWS or Azure is preferable
- Experience in at least one of the following languages and willingness to learn new ones like C/C++, Java, golang
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.