Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer
Department & Team: WEM Business Unit, WFM Forecasting
Reports to: Vikas Srivastava
Location: Hyderabad, India

Summary

Are you someone who likes solving complex problems using cutting edge technology? Are you interested in contributing to the design, stability, and reliability of the microservices and micro-frontends deployed in AWS Cloud?  Do you want to work in an environment where you have the flexibility to grow your skillset? If so, this job might be for you. 

You will contribute to the design, development, maintenance, testing, and monitoring of your team’s features and services to enhance the Genesys Cloud Workforce Engagement Management (WEM) product suite. 

What this role isn’t

This role is not building simple single page sites, or single tenant services. We are developing for a complex multi-tenant cloud ecosystem. You will be contributing to complex features from design to the actual deployment and monitoring of your work in Genesys Cloud.

What you’ll bring to the table

To be successful, you should be a strong problem solver that wants to contribute to our team and product suite. You should be curious about cloud technology and expand your skillset. You should be able to propose and design practical solutions, not just describe problems. Being resourceful and detail-oriented will contribute to your success here at Genesys.

Some details about what you’ll do

• Design, build, and troubleshoot frontend and backend services.
• Unit, integration, and manual testing of the code changes done by the team.
• Contribute to improve code, architecture, infrastructure, processes.
• Participate in code reviews to learn and grow as well as to help others to learn through constructive feedback.
• Understand our tools and APIs to use them effectively and efficiently.
• Mentor other team members to help them grow technically and get past blockers.
• Participate in regular meetings for open communication, sharing ideas, and supporting others.

Minimum requirements:

• 5+ years of experience in software development.
• Computer science or an equivalent degree, certifications and professional experience will be considered.
• Experience in Data Structures.
• Experience with one or more Java / NodeJS / Kotlin / C++ / JavaScript frameworks (i.e. Vue, React, Angular, Knockout, etc.)
• Experience with AWS, git, Jenkins, docker, serverless concepts.
• Experience with Object Oriented Programming languages and RESTful APIs
• Experience with the full application lifecycle from development through deployment and support.
• Have a keen interest in developing microservices and micro-frontends in a cloud environment.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.