Senior Service Manager I

Department Name – SAP Development & Integration CoE

Are you passionate about managing IT platforms and ensuring their seamless operation? Do you have a knack for driving compliance and optimizing resource utilization? If so, we invite you to join Novo Nordisk as a Senior Service Manager I. Read more and apply today for a life-changing career.

The position 
As a Senior Service Manager I at Novo Nordisk, you will:

• Oversee daily operations of the KaaS platform, ensuring service availability and reliability.
• Maintain platform compliance with organizational policies, industry regulations, and data privacy standards.
• Monitor platform performance metrics to optimize resource utilization and manage operational costs effectively.
• Facilitate seamless onboarding and integration of new applications onto the platform.
• Track expenses, oversee budget planning, and manage vendor engagement with HCL for platform support.
• Establish and maintain level 2 and level 3 support processes for smooth platform operations.
• Contribute to the platform strategy and roadmap, aligning with business goals and driving future enhancements.

Qualifications
To be successful in this role, you should have the following qualifications:

• Bachelor’s or master’s degree in a related field with 10+ years of experience.
• Strong knowledge and experience with Agile methodology, coupled with a proactive mindset to drive task completion, and expertise in service management / service manager.
• Must have experience in managing diverse stakeholder relationships, budget management, and fostering effective collaboration across teams.
• Proficient in ensuring adherence to regulations, standards, and policies while promoting a culture of ethics and compliance.
• Basic understanding of integrations and event-driven integration concepts, with prior experience in Confluent Kafka being a plus, or a willingness to learn and work with the Kafka platform.
• Basic knowledge of DevOps concepts and practices to support operational efficiency.
• Excellent communication skills in written and spoken English.

About the department
The Digital, Data & IT (DD&IT) department at Novo Nordisk is a team of over 1000 highly skilled IT professionals located in Global Business Services (GBS) Bangalore. DD&IT GBS India is responsible for managing IT systems, projects, infrastructure, compliance, security, processes, and vendors. As part of DD&IT GBS, the SAP Development & Integration CoE department manages the development, support, and maintenance of SAP platforms, MuleSoft, Kafka, and other technologies for all regions in Novo Nordisk.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing. 

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!

Deadline
26th February 2025

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.