Senior Service Manager I

Department: GITO PI Business Management & Operations

Are you an experienced IT professional with a strong background in system management? Are you looking for a new challenge in a global pharmaceutical company? We are currently seeking an Advanced Service Manager to join our team in the Production IT Operations Service Management department at Novo Nordisk. If you are ready to take the next step in your career, read on and apply today for a life-changing opportunity Apply Now!

The Position
As a Senior Service Manager at Novo Nordisk, your responsibilities include organizing and overseeing the annual disaster recovery drill, managing user access rights and permissions, coordinating access reviews, and overseeing departmental SharePoint sites. You will also provide guidance on best practices for access management and SharePoint content management to the team.
You will also be tasked with the following additional responsibilities:

• Ensure compliant operation of PS net and maintain agreed Service Levels (SLA) for all services in the Service Catalogue.
• Responsible for maintaining, operating, and optimizing ITIL processes. Also oversees change control, configuration management, and ensures PS net availability meets agreed levels for Network and Critical Services. Additionally, responsible for lifecycle management overview, documentation, and year wheel activities planning for PS net systems.
• Ensure continued and improved overall user satisfaction with PSnet systems. Ensure a compliant platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers.
• Manage the IT Infrastructure, audits and compliance levels as per Novo Nordisk norms. Manage and liaise with the IT Infrastructure & IT System vendors providing system management support across PSnet.
• Serve as a SPOC during External and Internal audits for PS net IT Infrastructure Services in PS IT.

Qualifications

• Master’s degree or bachelor’s degree in software engineering, Computer Science, Business Administration, or a related field.
• 10+ years of overall IT experience, with relevant 5 years of experience in IT systems management in a large organization.
• Proven track record in managing end-to-end systems and applications, including incident, problem, and change management.
• GxP/pharmaceutical industry experience is essential.
• Extensive experience in system validation, compliance, and IT system audits is a must.
• Skilled in stakeholder and vendor management, excellent communication and presentation, adept at coaching and knowledge sharing.
• Good Knowledge in  Agile framework or waterfall model is preferred.
• Good understanding of IT infrastructure components and services.

About the department
The Production IT Operations Service Management department is responsible for managing and maintaining the IT systems and services that support the production operations at Novo Nordisk. We work closely with stakeholders across the organization to ensure the availability, compliance, and optimal performance of our IT infrastructure. Our team provides excellent service and support to our internal users, and we strive to continuously improve our processes and technologies to meet the evolving needs of the business.

Working at Novo Nordisk 
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
3rd January 2025.

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.