Senior Service Engineer

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

The HSE and Risk digital team owns the tools used throughout the organization to manage compliance and risk!!

Team: You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed – assuring the integrity of expected IT and business outcomes is maintained. You will carry out administration tasks as needed using BP’s service management processes and tools. You will provide operational support by supervising and resolving events, incidents, and problems in accordance with the expected IT outcomes. You will ensure that Service/s operate appropriately and implement Change/Projects in compliance with Digital standards and regulatory requirements relating to: security, HR, ethics, data protection, HSSE, policies and legislation.

Service: You will lead service performance and relevant reporting activities related to the services/products offered. You will help advance our technology-related transformation by drawing meaningful insights from data and using these to support innovation and the delivery of iterative solutions. You will aim to protect, evolve, innovate, enhance and optimize the service/s managed, the products offered and the overall customer experience. You will develop deep knowledge of your E2E Service Model and build and handle collaborative relationships to improve the overall quality of the service. You’ll also build effective ways of working that improve the value of resources (Technology, Contracts, People); simplify and optimize delivery, and enhance the products offered.

Operations: With a focus on continuous improvement, you will identify and deliver opportunities that increase operational efficiency and enhance support delivered.

Relationships: You will lead the development, maintenance and dissemination of knowledge and communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services. As an experienced service engineering professional, you will develop leadership skills through activity, supplier and resource management. You will collaborate with team members and other technical groups to support fix and resolve incidents and problems. You’ll identify and support team development and mentoring needs, focusing on enabling the success of others.

Technology: You will build awareness of internal and external technology developments, running the delivery of process and system improvements, identifying and implementing continuous improvement plans for Service Engineering and ensuring standard process is shared across the team.

Safety and Compliance: Safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and compliance in everything that we do.

• Lead the development, testing, operations and ongoing improvements to digital products
• Focus on operational integrity, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Collaborate extensively with technology teams to resolve complex incidents, requests and problems, and will act as technical advisors on major digital projects
• Assure the safe application and adoption of new and changed technology into the environment, working with customers to ensure requirements are met and respond to critical issue where needed
• Build awareness of internal and external technology developments, handling the delivery of process and system improvements, identifying and implementing continuous improvement plans for Service Engineering and ensuring standard methodology is shared across the team.
• The safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and safety in everything that we do.

ESSENTIAL EDUCATION-

• A Bachelor's or equivalent experience (or higher) degree, preferably in Computer Science, MIS/IT, or another STEM-related subject.
• ITIL Qualification desirable but not required
• No prior experience in the energy industry required

ESSENTIAL EXPERIENCE AND JOB REQUIREMENTS-

• ServiceNow
• Azure/AWS Fundamentals
• SOX/IT controls awareness
• Azure DevOps
• Agile Scrum Implementations
• Palantir foundry
• PowerApps

DESIRABLE CRITERIA-

• Complete tasks quickly and thoroughly, owns issues and is highly conscientious.
• Highly responsible, self-motivated, and able to thrive in an energetic, fast paced, high growth environment. Exhibits ownership of projects and tasks assigned
• Good interpersonal skills required to adapt to a constantly evolving technical environment
• Solid teammate with a customer service orientation with the ability to forge relationships at all levels of the company and across diverse cultures
• Have superb communication skills – written, verbal and interpersonal.
• Ethical, honest, fair and of high integrity.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytics, Business Analysis, Coaching, Communication, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, Risk Management, Service operations and resiliency, Stakeholder Management, Supplier Relationship Management, System Design

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.