Senior Service Delivery Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job details:

Senior Delivery Engineers are members of a techno-functional team specialized in implementing and delivering Airline Commercial Products in Pricing, Revenue Management and other optimization solutions for various customers. They will also be the Subject Matter Expert on these solutions, and will be involved in training airline analysts on the tools and products

Responsibilities:

• Will be involved in end to solution implementation life cycle as a Subject Matter Expert (SME) starting from Business Process workshop (BPW) through transition to customer care.
• Will develop a thorough understanding of the application’s user interface, both from functional and business process standpoint, in order to train airline analysts and also help in solution adoption into customer’s business processes.
• Will attend onsite customer meetings as a Subject Matter Expert (SME) and participate in Business Process workshop (BPW) meetings and understand customer's business processes.
• Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests post production cutover.
• Will lead the data gathering process prior to solution implementation phase.
• Will perform data validation checks in the context of product solutions at all stages of implementation and delivery
• Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance products
• Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs
• Demonstrates effective teamwork skills.
• Operates under general direction with minimal oversight
• Ensures that approved methods, processes, and tools are consistently used.
• Shall mentor/train new business analysts on the solution and processes.

Preferred Experience / Skills:

• 5+ years experience working in Pricing or Revenue Management areas or similar experience
• Airline domain knowledge and skills are preferred
• Bachelor's degree or equivalent technical experience strongly desired
• Proven Analytical skills
• Good understanding of database concepts and working knowledge of R/SQL
• Experience of working with Fares, Pricing or Revenue management products
• Must be organized and be able to multi-task and work in all areas as needed
• Prior experience/knowledge of working on similar products or airlines is an advantage.
• Proficient English written and oral communication skills. Command of a second language is an advantage 
• Identify problems and be able to determine when appropriate escalation is required
• Must be willing to travel 20% of the time or as per business needs

Preferred Technical Skills

• Microsoft Tools: Microsoft Word, Excel, PowerPoint
• Tools (good to have): SQL Developer, MongoDB, Studio 3T, R
• Programming languages and other tools (good to have): R, Python, Tableau

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.