Senior Service Associate - Core HR

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.

Your primary responsibilities include:

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
• Working on complex transactions requiring review & eligibility checking
• Runs reports & performs reconciliations between various reports
• Interface with customers to resolve questions and issues regarding compensation administration/processes
• Provides data for any internal business controls team as required
• Ensure compliance to the client’s existing standards
• Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
• Provides solutions to issues brought up by the contact center according to policy guidelines set

Required Technical and Professional Expertise

• Graduate or Post-Graduate (MBA HR is preferred) having overall of 1- 2 years of experience with a minimum of 1 year in Core HR & Issue Resolution for any International IT / ITES Company
• Excellent communication skills in English both oral & written
• Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS
• Strong knowledge of MS Excel
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Teamwork – the ability to work well within the team is key to this role
• Should have excellent communication skills (oral & written) in English
• Should have strong MS Excel & SAP HRMS knowledge
• Should be from Core HR background
• Should be open to working in rotational shifts

Preferred Technical and Professional Expertise

• None