Senior Service Associate - Compensation & Benefits

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As Senior Service Associate – Compensation & Benefits, you are responsible for executing the policies within the compensation framework and processing employee benefits with a good understanding of client-specific policies. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing. You should be flexible to work in shifts.

Your primary responsibilities include:

• Process employee benefits and claim applications either directly or via third-party vendors
• Maintain Benefits and Compensation records of employees and update appropriate systems that support Benefits processes and compensation processes
• Ensure the accuracy of benefits-related payments and deductions calculated in the payroll or any other payment system. This requires in-depth knowledge of company policies & other system interface
• Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
• Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, and allowances to be granted to employees
• Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.
• Ensure the accuracy of compensation-related payments and deductions calculated in the payroll or any other payment system.
• Act as Tier 2 for issue resolution of compensation-related queries. Communicate or respond promptly to queries or to any changes to the Contact Centre.
• Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
• Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and tracking volume metrics

Required Technical and Professional Expertise

• Graduate/postgraduate in any stream (MBA HR is preferred)
• Excellent communication skills in English both oral & written
• 2-3 years in handling Benefits & Administration and Compensation for any International IT / ITES Company
• Has strong knowledge of Benefits & Compensation related processes & should have worked on SAP HRMS
• Strong knowledge of MS Excel
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyze and present travel spending data in a way that will provide optimum benefits to the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Teamwork – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.