Job Description
Career CategoryInformation SystemsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Senior Salesforce DeveloperWhat you will doLet’s do this. Let’s change the world. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform.Specialist Software Engineer is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies. The candidate will support the development of the PSP Platform at Amgen. You will stay abreast of the Salesforce roadmap and capabilities, provide feedback to and develop standard methodologies, optimize engineering or release processes.The Specialist Software Engineer will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle.Roles & Responsibilities:Recommend strategic, hands-on technology solutions aligned with the patient services strategy to achieve the greatest business impact. Lead hands-on development using Salesforce technologies such as Apex, Visual Force, Lightning Web Components, Aura, along with JavaScript, AJAX, HTML, and CSS.Lead major projects, modeling data structures aligned with Health Cloud and Service Cloud objects for patient services, while supporting customizations and integrations for solution delivery. Provide guidance and mentorship to junior team members.Apply hands-on experience and standard methodologies to build Salesforce applications, ensuring compliance with security protocols such as Organization-Wide Default, sharing patterns, and permissions. Communicate software and system designs through UML.Collaborate with team members (business analysts, QA, project managers) in a hands-on capacity to develop test classes, automation, and validate business logic. Conduct code reviews to ensure quality and resolve technical challenges.Research Salesforce capabilities to meet patient service needs, provide gap analysis, and develop estimates for projects. Manage software delivery scope, risk, and timeline, with hands-on ownership from conception to deployment.Supply to front-end and back-end development with hands-on involvement, rapidly prototyping and implementing applications, custom reports, and improvement to support patient services. Stay updated with industry trends, including generative AI, and provide hands-on technical mentorship to junior developers.Maintain documentation on software architecture, design, deployment, and operations, while collaborating closely with product teams, patient service teams, and other collaborators.What we expect of youWe are all different, yet we all use our outstanding contributions to serve patients.Basic Qualifications:Master’s degree and 4 to 6 years of Computer Science, IT or related field experience ORBachelor’s degree and 6 to 8 years of Computer Science, IT or related field experience ORDiploma and 10 to 12 years of Computer Science, IT or related field experiencePreferred Qualifications:Experience with SFDC Service Cloud/ Health Cloud in a call center environmentWorking in a regulated industry such as healthcare or life sciencesAbility to work in a changing environment and prioritize different projects simultaneouslySuperb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impactsSophisticated problem-solving capabilities and the ability to use constraints as opportunitiesWorking understanding of Agile, Scrum, Design Thinking, and Lean Startup principlesExperience with Tableau and other reporting and analytics tools2+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards4+ years of working with clients and vendors developing solutions and supporting projects from requirements collecting to release managementExperience integrating Salesforce.com with other applicationsSalesforce and/or AGILE CertificationsExperience with Amazon Web Services and/or Amazon Connect.Professional Certifications Salesforce Developer - I (Mandatory)What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers driven and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.com.
