Senior Sales Engineering - Sales Engineering (Location Mumbai)

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena: 

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work. 

• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.  

• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs. 

• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities. 

• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program. 

• We realize time away to recharge is non-negotiable.  We offer flexible paid time off! 

• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance. 

How You Will Contribute: 

Customer facing presales engineering representative focused on India Enterprise, Datacenter and ISP market.  Perform technical tasks, including assisting in written proposals, network design and engineering and quotes. Must be able to communicate solutions to customers and work with internal Ciena organization for both Ciena Software and Hardware Products to develop new features and functionality based on Customer needs.

• Provide network and application engineering expertise for CIENA products.
• Consult with customers to design and implement next-generation architectures tailored to their needs.
• Develop comprehensive network designs and technical solutions aligned with customer applications and business drivers.
• Utilize CIENA network design and modeling tools proficiently to deliver optimized solutions.
• Prepare detailed quotations and support proposal development for optical transport and switching products.
• Deliver product and technical expertise to support diverse Sales initiatives.
• Create and present compelling design and application presentations for customers and stakeholders.
• Collaborate with Sales, Product Management, and Marketing to address customer requirements and recommend product enhancements.
• Oversee and mentor regional Sales Engineers, setting team goals and documenting processes and outcomes.
• Facilitate customer transitions from end-of-life products to CIENA’s advanced IP, routing, and switching solutions.
• Maintain proficiency in Siebel CRM for seamless management of sales processes.
• 50%+ travel required to support customer engagement and project success. 

What Does Ciena Expect of You? 

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. 

• Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process. 

• Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus. 

• The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required. 

• Relationship builder – with an ability to influence, you’re able to get work done through others. 

• A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve. 

The Must Haves: 

• Technical expertise in data networking including understanding of IP , switching & routing, SD-WAN and other data networking protocols. CCNA certification is preferred.
• Technical expertise in designing IP / routing and switching networks for ISPs, Enterprise customers and Datacenter requirements.
• General technical knowledge of fiber optic transmission systems (especially DWDM), telecommunication networks and network management.
• Excellent verbal/written communications skills and presentation skills.
• Flexible, able to handle multiple tasks with minimal supervision
• Management/Decision-making/Problem-solving skills.
• Understanding of competitive sales environment.
EDUCATION/EXPERIENCE
• BE/ B.tech or equivalent with CCNA/other IP certifications
• 6 OR plus years telecommunication industry experience focusing on IP / Switching and routing
• Systems/Sales Engineering Background required.

Location: Mumbai

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