Senior Risk Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Purpose:

To advise Cybersource customers in managing the risk of taking payments, predominantly credit and debit card. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Cybersource's global customers to implement these strategies using a combination of Cybersource and industry tools.

And the other goal of this role is taking a proactive approach to find complex fraud patterns, to improve real-time decision-making system detection. Combining supervised and unsupervised models to solve complex and dynamic fraud challenge.

Principle Responsibilities

• Work with up to 8-12 strategic ecommerce clients to help them manage Cybersource risk management products to prevent online payment fraud

  
  

• Consult and demo to clients how to use Cybersource risk products, taking full control (including configuration) of our fraud solutions to help customers achieve their business goals

  
  

• Take a proactive approach to staying up to date with product developments by monitoring code release notes and knowledge sharing within the team.

  
  

• Manage go live process including set up, delivering fraud Decision Manager workshops.

  
  

• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.

  
  

• Deliver occasional training sessions to clients on the use of Cybersource risk products. This may be done over the phone or involve giving face to face presentations / workshops.

  
  

• Analyze transaction data and working with data risk models with a view to optimizing risk management strategies for clients.

  
  

• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.

  
  

• To mentor junior analysts in managing merchants conducting rule profile reviews and assisting with complex issues.

  
  

Key Results Areas:

• Meeting the clients SLA's that are set out in the contract agreements

  
  

• Delivering fraud management strategy recommendations to Visa’s top strategic accounts in-market

  
  

• Enable data-drive methodology to drive business revenue growth

  
  

• Optimizing offline fraud early alert report to improve its performance 

  
  

Required Experience

• Minimum of 5 years’ experience working within a fraud team at a financial institution or ecommerce merchant. Must also have experience of interpreting results from fraud tools used to combat online card fraud (e.g. 3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.).
• Experience of presenting to senior stakeholders and delivering technical training.
• Experience of managing multiple priorities and experienced in effectively managing customer needs
• Experience of analyzing large sets of transaction data to identify patterns and trends.
• Experience of working with Tableau and SQL
• Strong communication skills, with the ability to write clear and concise reports, and the skills to communicate complex concepts and results to customers via phone, email, or face to face engagements.


Preferred Experience:

• Degree or equivalent in Finance, Business, Computer Science or Engineering (or equivalent)
• Experience of working in the payments industry
• Solid understanding of statistics/common algorithms and data analytic best-practices
• Direct merchant facing experience with experience in presenting to key decision makers, showcasing fraud and data statistical analysis will be a plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.