Senior Relationship Manager

Marsh India Insurance Brokers Pvt Ltd is seeking candidates for the following position based in the Gurugram office:

Senior Relationship Manager – Employee Health & Benefits

We will count on you to:

• Responsible for developing new clients and servicing existing clients.
• Studying the client's existing portfolio and consulting the client in managing their risks.
• Doing gap analysis of the existing policies, suggesting better terms and negotiating the same with the insurers.
• Client Retention to be maintained at 100%
• Responsible for preparing proposals for client’s presentations and assisting the clients with roadshows.
• Engaging with clients for completion of Marsh Quarterly/ Annual Client Satisfaction Surveys
• Booking and Invoicing of Business on Time.
• Co-ordination with other practices of Marsh with collaboration approach for exploring portfolio level penetration in client relationship (Cross sell for other Non-EB portfolios)
• Interacting with all relevant risk insurance markets and sourcing the best solutions for our clients.
• Ensuring all the documentations and policy issuance is as per the SLA discussed.
• Renewal tracking and ensuring timely reminders are sent to the clients for premium payment to ensure insurance continuity.
• Providing continuous assistance to our clients with regard to any query related to claims.
• Coordination with all the internal stakeholders for execution of deliverables for the clients.
• End to End monitoring and execution of responsibilities ie. On boarding to renewal of clients.
• Coaching and Mentoring of team members.

What you need to have:

• 5-8 years of experience in insurance industry or TPA.
• Ability to manage diverse client Cultures of Indian Corporate, MNC Corporation and PSU clients. 
• Domain knowledge preferred.
• MBA from a reputed B – School/Post Graduate with industry experience in  Insurance Sector

What makes you stand out?

• Proven Leadership skill traits (elected leader in community, school & college). Background of having leadership role.
• Strong Analytical skills
• Attention to detail
• Good Networking skills and Relationship Management skills.
• Strong Communication / Presentation skills

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.