The OPTIMA team is seeking a Senior Program Manager to establish Capacity Planning and Workforce team across the globe.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
We are seeking a highly organized, detail-oriented and strategic Capacity Planning and Workforce Manager to join our rapidly growing team. The primary responsibility of this role is to build capacity planning strategy and team globally. The ideal candidate will have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments.
This candidate will own defining and ramping programs to integrate new programs, business lines and process. You will identify the needs of the business, establish the product requirements and technology requirements to integrate the same, define a charter and execute this strategy end-to-end from inception to implementation. You will analyze gaps, iterate and improve future plans, while working across-functions and building key relationships to ensure that decisions and plans being made and execute, all come together for the benefit of the end customer and enables the team to run as effectively as possible. You will challenge the unknown and strive for continuous improvement in key areas of our business. You will establish scalable hiring processes that meet the needs of a multi-site operations with a broad set of skills and language requirements
Key job responsibilities
A successful candidate enjoys problem solving, is comfortable accessing and working with big data from multiple sources, and is enthusiastic about partnering with other teams across the business to deliver results. You should have an internal drive to challenge the status quo, excellent analytical skills, as well as excellent written and verbal communication skills. You should be a self-starter, comfortable with ambiguity, naturally curious, and be involved in the details.
Key roles and responsibilities of a Global Capacity and Workforce Manager at OPTIMA:
• Drive global workforce strategy, planning, and optimization while monitoring labor market trends
• Create and manage Operating Plans (OP) and monitor Operational Expenditure (OPEX) budgets
• Lead cross-border talent acquisition, and oversee global headcount/budgets
• Develop contingency plans and manage workforce during crisis situations across regions
• Analyze global labor costs, track KPIs, and implement cost optimization strategies
• Spearhead digital transformation through workforce management systems and analytics
• Build and maintain relationships with stakeholders, including leadership and external partners
• Lead organizational change initiatives and ensure effective change management communication
Additional Skills required
· Ability to be a cost owner and drive cost effective measures in the department and across the organization
· Ability to manage and drive process related automation with technical team where needed
· Demonstrated ability in developing and implementing new strategies and procedures.
· Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 2+ Years of experience in OPEX management and Capacity planning experience
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Proficiency with analytical tools such as R, Matlab and familiarity of SQL
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