Senior Program Manager, Selection Monitoring

Amazon eCommerce Selection and Catalog Systems group at Amazon Development Center, India focuses on making direct impact on Selection for Amazon’s Retail & 3rd party marketplace business across markets worldwide. Selection Monitoring team within this group owns end to end processes for discovering, prioritizing and adding new selection and enrich existing selection with accurate information for customers. This drives one of Amazon’s core focus areas: providing the widest selection to customers.
We are looking for a leader to manage multiple teams and own overall planning and delivery of services to support multiple programs for the Selection Monitoring Program Operations team. The person will be expected to be skilled in understanding customer needs, building customer confidence by setting up robust processes, delivering results consistently and drive regular communication using sound reporting metrics. The person will also be responsible for driving cost reduction (through process standardization and automation), quality improvements (by adopting appropriate audit and measurement mechanisms), and business impact across programs. The individual will also be a point of escalation for multiple teams spanning multiple orgs at Amazon.
The individual will draw upon critical thinking, and problem solving skills and is expected to have strong business judgement and organizational skills. The individual should be comfortable working with business leaders at all levels, including senior management. The individual must be comfortable in dealing with ambiguity and come up with quick solutions. A successful candidate will have a developed skill set in the following areas:
· Understanding customer needs and priorities to define a program charter and manage requirements from a diverse set of business stakeholders and senior management.
· Prior experience in business data analysis which cuts across customer needs, operational processes & metrics to identify improvement areas
· Design and implement PMO framework to ensure seamless tracking of all the programs and timely reporting of status to leadership.
· Own defining and reporting program goals, periodic updates on program status and initiatives through Monthly/Quarterly stakeholder connects.
· Responsible to continuously improve processes and drive automation by partnering with technology teams. Define new product features by integrating the learning from users and improve the accuracy of decisions from the automated solution.
Key job responsibilities
The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
· Set the vision, direction, and culture of the team by managing individual and team performance, influencing without authority to meet expectations and goals
· Define and execute tactical and strategic plans towards achieving the program vision and goals
· Work with program, operations, and engineering / product management teams to align on program requirements and jointly develop solutions for large business problems
· Serve as leaders and point of contact for escalations and resolution for business problems.
· Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND | Chennai, TN, IND
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- MBA (or equivalent Master’s degree) with at least 8+ years of experience in managing data oriented operations with a minimum of 3 years of experience in interacting with global customers / stakeholders.
- Ability to think both strategically and tactically to drive execution. Should be equally comfortable with long term planning and day to day execution against goals and customer commitments.
- Strong process/project management skills and ability to make right prioritization decisions.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field