At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
Global Solutions & Risk Compliance (GSRC) team is looking for a Sr. Program Manager, Workforce Management who will be responsible for drive headcount planning and steer decisions on optimal workforce allocation. The GSRC Workforce Management (WFM) organization owns the end-to-end workforce planning and execution of Amazon's network of 13 sites with 3500+ employees globally. We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our team.
As a planning Analyst, you will be responsible for reducing gaps between demand and supply for program by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness. You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. This is a high impact role with goals that directly impacts the bottom line of the business.
Key job responsibilities
• Build WW short-term planning/WFM team framework
• Create short-term execution plans for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
• Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track expectations
• Manage the analysis of daily, weekly, and monthly reporting of GSRCs performance via Key Performance Indicators
• Key Stakeholder/Business Owner for workforce management decision support systems capabilities
• Guide senior leaders on every aspect of short-term supply and demand topics.
• Analyze drivers of forecast misses to continuously improve forecasting.
• Ensure optimum resource utilization.
About the team
Amazon strives to be the world’s most customer-concentric company, where customers can research and purchase anything they might want. We set big goals and are looking for people who can help us reach and exceed them. The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people, processes and technology to protect our customers, partners, and associates from unsafe products or processes, enabling safe, compliant, and efficient operations and supply chains cost effectively. We deliver on our mission through a network of 13 sites located across Americas, Asia and Europe with 3500+ employees globally.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Advanced MS Excel skill and SQL skill.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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