Senior Professional, Sales Operations CX COE

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Professional, Sales Operations CX COE (Data Analyst)

Our Sales Operations mission is to define and drive strategic and operational improvements across the company such as revenue generation, implementing innovation to improve productivity and most importantly, improving our sales and partner teams experience to do what they do best, sell! 

The Sales Operations team strives to: 

• Be the company’s connective tissue, so cross-functional teams work effectively with shared objectives. 

  
  

• Use data to provide insight and use insight to drive actions. 

  
  

• Think big to solve big problems and get down to details when needed. 

  
  

• Advise, demonstrate growth mindset, and build trust with our business partners. ● Work humbly and embrace ambiguity. 

  
  

• Delight customers and co-workers. 

  
  

• Get things done! 

  
  

The Sales Operations Senior Analyst will regularly interact closely with IT, HR, Finance and regional Commercial teams and assist with operationalizing a data driven go-to-market strategy, operational execution, readiness, and key transformational initiatives needed to drive hyper growth. This role will support programs and projects that implement new capabilities to scale the business, continuously improve existing systems and processes, and provide oversight on all phases of led initiatives. 

Key Responsibilities: 

Role will support and work together to support following initiatives and report to the Director of the Commercial Team. 

• Data analysis and drive the execution for new strategic initiatives, product offerings and continuous improvement projects, while providing insights, that will support our sales and partner organization through all phases of operational readiness to maturity ● Create report on sales performance to help management with insights on trends on led programs health and business impact, including pipeline coverage to our bookings goals and conversion rates 

  
  

• Collaborate with the Commercial senior team to inform decision-making through data analysis. This includes assisting in planning for long-term growth and actively participating in the development of processes, reports, and metrics for overarching strategies and daily operations. Talk to the sales team and their leaders to collect feedback and pinpoint problems with our processes, tools, or any support that's lacking. Then, analyze the root causes of these issues and work with different teams to find solutions that make things better. 

  
  

• Regularly conduct detailed analyses on new trends within customer-facing teams like sales, partners, product, and customer success. Use these insights to recommend to commercial operations leaders where we can continually improve and suggest changes to enhance how we operate. 

  
  

• Actively participate in transformational programs focused on modernizing commercial processes, systems and reporting analytics 

  
  

• Understand detail schema of Territory, Accounts and Customer, enable technical and business aspects for implementing Sales Performance Management tool 

  
  

• This individual will interface with numerous internal groups and must be able to quickly form productive and positive working relationships with staff along with varying technical and business knowledge and skill levels across multiple business units. 

  
  

Minimum Requirements: 

• Quantitative Bachelor degree - MBA preferred (but not required) 

  
  

• 5Years working experience with the following backgrounds (management consulting, finance, sales operations, compensation and business transformation) 

  
  

• Strong analytics and structured problem-solving skills 

  
  

• Advanced financial, and business acumen 

  
  

• Exceptional communication and presentation skills 

  
  

• High Emotional intelligence 

  
  

• Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables 

  
  

• Self-starter and autonomous, ability to multitask, work independently, prioritize and get things done

  
  

• Hands on experience with D&B reports preferable