Senior Product Sustenance Engineer-Middleware

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

POSITION NAME: L2 Application Support / DevOps Support

POSITION TITLE (ENGLISH): Product Sustenance Engineer

REPORTING TO: Manager

REPORTING LOCATION: Bangalore, India

WORKING LOCATION: Bangalore, India

NUMBER OF FTEs UNDER RESPONSIBILITY:

SUMMARY OF POSITION AND OBJECTIVES:

Eurofins Scientific is seeking an eESB Platform Engineer to become a valued member of our successful team. The role involves supporting internal IT application users with eESB application uptime and requests, with the capability to support both cloud and on-premise application services. This may require interaction with potential or current users of our organization across the globe. The individual will participate as an effective member of a passionate, highly skilled, and collaborative team that forms the backbone of IT solutions delivered.

POSITION & OBJECTIVES:

Job Description:

Responsibilities:

• The position is part of an operational (run) group. Support engineers will respond to incidents and handle support requests for various technologies related to eESB (Eurofins Enterprise Service Bus) services over cloud architecture.
• Support engineers will also have project responsibilities, such as executing improvements and automation identified by themselves or others on the team, and will manage small projects within their respective areas.
• As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems), as well as recommending and implementing process/system changes to reduce incoming workload. They will optimize team processes, diagnose problems to the root cause, resolve them, and escalate where appropriate.
• Participation in a 24x5 weekly rotation is part of the role. Extended off-shift time may be needed but will be planned in advance, generally associated with project work where maintenance windows need to be observed.
  • This is not an L2 support position. The candidate will need a deep understanding and technical expertise to apply in a hands-on environment.
• While not a hard requirement, experience with Azure, AWS, and cloud development is a plus, given the overall direction of IT infrastructure to transition workloads to the cloud.

Must Have:

1. 5-8 years of experience in Application Support
2. Knowledge of the ITIL framework
3. Strong knowledge of Unix/Linux and Java fundamentals
4. Working experience with Cloud (preferably Microsoft Azure)
5. Good oral and written communication skills
6. Willingness to learn and perform in a small team

Technical Skills:

1. Experience with message-oriented middleware such as ActiveMQ or MSMQ is an added advantage
2. Knowledge of DevOps framework
3. Performance monitoring with SolarWinds; reporting tools such as ServiceNow and Grafana
4. Knowledge of version control tools like GitHub
5. Shell scripting

Application/Domain:

1. Middleware technologies

BE / MCA or any other equivalent degree in Computer Science

• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Successful teamwork experience and demonstrated leadership abilities are required
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements
• Ability to articulate and present different points-of-views on various technologies