Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Product Manager - Technical (Business Analyst / Card experience)Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Network Products team accountable for Mastercard’s Core Network initiatives.
The Network Solutions program leverages Mastercard’s current & new switch and Edge platform to build new services, deliver value to the customers and generate new sources of revenues.
This position will join Clearing Enhancement Product Development team, will partners with the cross-functional global stakeholders: Product Management, Engineering – Stream & Network solutions, Business Operation, Customer delivery, Product Operations and others.
Role
All staff at Mastercard are expected to demonstrate 'Mastercard Way' every day – create value for our customers, partners and colleagues; grow together to achieve our goals and move fast on what matters most for our customers and Mastercard
As Senior Product Manager - Technical, you will:
Elicit and decompose business requirements into platform requirements and user stories
Coordinate internal forums to collect and identify feature-level development opportunities
Contribute near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
Recommend trade-off decisions on platform product features/depth of features/backlog items
Use runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
Owns and manage product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
Enable self-service support and/or work to reduce overhead
Make use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
Coordinate with interdependent teams on platform product requirements
Keeps close to the design of the user experience
Review product demo against acceptance criteria for the feature set
Prepare launches and monitors platform performances, adoption, and operational health for feature sets
Support and participate in post-launch reviews and ensures feedback is reincorporated into the feature
Stay aligned with GTM plans for the feature set
Identify issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
All About You
The ideal candidate for this position should:
Deep understanding of cards processing, clearing lifecycle, Interchange Rate Designator derivation.
Hands on knowledge on interpreting and analyzing clearing, reconciliation and operational reports.
Good knowledge of authorization and clearing processes, 4 party model, and of ISO 8583 and ISO 200022 messaging.
Problem solving and pragmatic mindset, analytical skills, attention to documentation.
Be able to forge a path forward by navigating the constraints and the complexity of the ecosystem to leverage. Tenacity, exploration, analysis.
Like to dive deep into the operational characteristics of the product
Accountability, sense of urgency, care, passion for the domain.
Be creative in enhancing solutions, drive knowledge management through documentation discipline.
Work Schedules
Open to working flexible hours that overlap with European time zones
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
