Senior Product Manager

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

What you’ll be doing:

• Develop a comprehensive understanding of the platform efforts and the products from a technical and consumer perspective. Understand the various user personas and technical components, which can deliver a personalized experience to the consumer.
• Collaborate with the Director of Product and other managers to review and prioritize product roadmap delivery.
• Oversee the Personalization roadmap, covering multiple product verticals such as Insurance, Loans, and Credit Cards on both web and mobile platforms.
• Utilize data insights on consumer engagement and related metrics to contribute to the roadmap and enhance the overall consumer experience.
• Map data requirements across Experian business units to support consumer experience and product goals, overseeing data flow, system integration, and outlining end-to-end expected behavior.
• Collaborate closely with the Tech Lead and technology team to define consumer scenarios and the required data and calculations.
• Manage the product feature backlog, guide development, lead product release planning, prioritize the backlog, define user stories, oversee ticket review, and manage deployment.
• Define product and business requirements for new product capabilities and major enhancements, including functional and non-functional specifications.
• Understand technical aspects of data sources and systems to enhance personalized consumer experiences.
• Work with User Experience and Product Design teams to create detailed UX and design requirements.
• Engage with cross-functional teams and ensure Marketplace features are launched on various consumer experiences.
• Make decisions on trade-offs between features, resources, and timelines, and communicate these changes effectively to stakeholders.
• Ensure products meet optimal user experiences and quality standards across all customer touchpoints, including web, mobile apps, and notifications.
• Coordinate with Technology teams on product implementation plans and deployments.
• Manage the product development lifecycle alongside Project Managers and Engineers to ensure timely, high-quality releases.
• Establish operational standards and procedures for product management in collaboration with operations teams.
• Collaborate closely with Product Owners, Product Managers, Scrum Masters, and Development Managers to adopt Agile processes and tools, supporting product requirements, backlog grooming, sprint planning, and ticket creation.

• Bachelor’s degree in Engineering.
• 5+ years of relevant product experience in the mobile, internet, software, ecommerce, financial services.
• 5+ years of experience with new product planning and delivery, from concept to feasibility to development and launch
• Must have experience with key product management functions, including writing requirements/user stories, creating mocks/wireframes, market research, competitive analysis, product planning and reporting.
• Must be metrics and results driven. Experience with A/B testing, and web analytics tools is a plus.
• Experience in defining and developing products to meet customer requirements from inception to launch.
• Experience with current web and app design trends and techniques (e.g. mobile first, responsive/adaptive design).

Additional Preferred Experience

• Extensive experience building systems for financial services or tightly regulated businesses.
• Mass-market retail online consumer product experience
• Security and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plus

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