Senior Product Delivery Associate - Service Product Group

If you are someone who is an ace in dependency management in product parlance, this is the role for you!

As a Product Delivery Associate in the Service Product Group, you will support the function with Dependency Management and work across the organization to enable the product to continuously deliver value, while gaining skills and experience to grow within your role.

Job responsibilities

• Execute all Dependency related processes including Intake Management, Outtake Management, Tech Debt Assessment, Reporting and Communications 
• Manage capacity for dependencies across 70+ teams within 9 Area Products including planning based on estimated size and monitoring based on actuals 
• Partner with multiple Lines of Business to coordinate roadmap planning, make decisions on priority of work, and determine how to use allocated capacity in most efficient ways
• Utilize agile principles in supporting Scaled Scrum for dependency commitments
• Assist resolution with blockers and impediments on dependencies to ensure timely commitments and adequate resourcing
• Prepare reporting and presentations to provide transparency into status of Service Product’s ability to support LOB roadmaps

Required qualifications, capabilities, and skills

• Bachelor's degree, or relevant experience
• 5+ years of experience or equivalent expertise in project and/or product management 
• Ability to operate within the product development life cycle and agile methodologies 
• Strong interpersonal and relationship skills with the ability to influence and negotiate
• Excellent communication, facilitation and presentation skills 
• Analytical, problem-solving skills and attention to detail, demonstrated by the ability to make timely and sound decisions based on data
• Experience with Jira Align, JIRA, Confluence, Tableau, Teams and Microsoft Office (Excel, PowerPoint, Word)

Preferred qualifications, capabilities, and skills

• Knowledge of Service Product owned applications including One Chase Service, First Assist, Customer Assist, Admin tool is a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.