23
The NetSuite Customer Success organisation aims to grow Customer Satisfaction and increase value contribution to our customers by:
About you
As a leading contributor within the practice, this senior-level consulting position provides consistently high quality and innovative solution leadership to a project team.
You will:
- be a consultant/Delivery Manager and have extensive NetSuite ERP implementation / optimisation expertise
- analyse business needs to help ensure the Oracle NetSuite solution meets the customer’s objectives by combining leading practices, product knowledge, and business acumen.
- resolve complex customer issues by recommending and delivering solutions.
- work closely with the rest of the customer success team by quickly assessing client needs, developing innovative plans to solve their problems and implementing these plans to the client's satisfaction.
- have a passion for business and the associated Cloud technologies, as well as advanced analytical problem-solving skills, applied to help clients find creative ways to run their businesses more effectively.
Other responsibilities include:
- leading the optimisation aspects of engagement(s) ensuring high quality solutions within constraints of time and customer prioritisations.
- providing direction and mentoring to project teams, and effectively influencing customer leadership on key decisions.
- being responsible for managing clients in post go-live environments.
- being adept at managing the delivery of NetSuite application functionality.
- working with technical and performance experts at NetSuite to get the best outcomes for your Customer.
Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. In this role, you will often be working under pressure, working with several customers simultaneously and striving to meet customer expectations.
You will be degree educated (or equivalent experience) ideally with 7+ years NetSuite hands on implementation/optimization experience. Your 7+ years consulting experience with other ERP solutions is a definite plus. The role is located in India, with the ability to travel up to 15%.
Career Level - IC3
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
