At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.
Serves as an Operations IT/OT global subject matter expert providing first- and second-level management and support of a defined set of global processes, procedures, data, reporting, and business intelligence solutions, and data management best practices across all business and functional areas. Leads technical and work process support and oversight to enable adoption and use of corporate, best-in-class processes and solutions by end users across all businesses and at all sites. Requires advanced skills and expertise in a range of processes, procedures, and systems, along with specialized technical expertise within an analytics/scientific method area or operational process to perform a broad range of complex work assignments. Leads and executes tasks and activities aligned to the high-level Operations IT/OT strategy along with technology discipline and/or business process multi-generation plans to support optimal capability of processes, procedures, and related IT solutions. Supports Operations and cross-functional teams to deliver strategic technical, work process, and/or management system improvements within the corporate MET1 Operations IT/OT solution portfolio, including providing support of MET2 (business) and MET3 (site) applications as appropriate based on agreements.
This role is part of the Operations IT/OT organization which is comprised of architecture, domain and business process experts who facilitate collaboration between function /discipline, business, and other cross-functional experts in the application of corporate level, best-in-class information technology (IT) to enable end-to-end businesses processes and related product and equipment digital threads from an Operations Excellence perspective. The basis of this collaboration is the shared objective of defining, delivering, and supporting sustainable IT/OT solutions that provide optimal capability at minimal lifecycle cost to enable safe, reliable, quality, and productive Operations which support best-in-class Employee and Customer Experiences.
Responsibilities / Duties:
- Serves as a global subject matter expert working across all businesses and sites to provide technical expertise and guidance related to system architecture, work process and related management system best practices. Ensures effective and efficient implementation of Operations IT/OT MET1 solutions across data management and analytics, reporting, and business intelligence. Executes the strategy for management of end user and/or super user networks to strengthen collaboration and improve overall site/Business Operations IT/OT performance and system effectiveness and efficiency.
- Leads and supports development, testing, and implementation of Operations IT/OT solutions (applications and tools) in support of business processes, work processes, and policies and procedures.
- Executes the strategy and monitors effectiveness of routine support of user issues across all regions and sites. Provides advanced training, consulting, metrics, support and troubleshooting activities and coordinates appropriate life cycle management of IT/OT applications within data management and analytics, reporting, and business intelligence. Assures resolution of issues, escalating support needs appropriately.
- Coordinates and executes creation, update, management, and use of job aids, training materials, and metrics related to data management, analytics, reporting, and business intelligence solutions, system functionality, and related work processes. Develops, implements and monitors performance measures related to system functionality, work process and solution life cycle management and leads strategic gap closure activities and other opportunities for improvement and Business Process adoption.
- May lead, coordinate and/or execute improvement initiatives related to data management and analytics, reporting, and business intelligence, including training, document updates, metric updates, stakeholder management and other change management activities. Coordinates, identifies need and executes functional and cross-functional training related to data management and analytics, reporting, and business intelligence. Leads leveraging of best practices and sharing of learning experiences across applicable networks.
- Leads and supports large project and Merger/Acquisition/Divestiture activities, including data (unstructured and structured) identification/cleansing/transfer/validation, testing, health checks, defect resolution, etc. Sets and executes the strategy for business and site integration and carve out relative to data management and analytics, reporting, and business intelligence.
- Assures business process expertise and contracted support are provided to on-site Joint Ventures, 3rd Party / i-Park clients based on established agreements. Provides training, technical and functional guidance and support to local solution development resources in data management and analytics, reporting, and business intelligence.
Required Skillsets:
Functional:
- Effective Communication and Negotiation
- Process Optimization and Effectiveness – ability to make business decisions (functional AND technical inputs)
- Analytics skills – measurement and control, metrics to identify effectiveness of processes
- Strong leadership – inspirational and motivation, stakeholder management, etc.
Technical Skills:
- Lean/Agile,
- Project Management/Implementation
- DevOps
- Key Performance Indicators (KPI)
- Statistical Analysis System (SAS)
- Extract Transform Load (ETL), Dashboard Reporting, Structured Query Language (SQL), Report Development, Database Queries, Microsoft Power BI
Continuous Improvement Skills:
- Change Management – PROSCI Practitioner, ADKAR training
- Dow network and Industry network engagement – leveragability of best practices
- Governance and quality skills – ability to establish business process rules and guidelines
Preferred Skillsets:
- Python knowledge
- Azure Data Engineering / Machine Learning
- Microsoft Business Intelligence Development Studio (BIDS)
Experience:
- A minimum of a bachelor's degree with a major in Data and Analytics, Computer Science, Information Systems, or Engineering.
- Candidates must possess minimum 8 years of relevant experience
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
