Senior Operations Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

Revenue Forecasting and Analysis:

• Conduct revenue forecasting based on firm projections, active projects, and potential new or ramp-up opportunities.
• Perform variance analysis between revenue forecasting and invoicing, ensuring accurate revenue reconciliation.

Invoicing and Reporting:

• Prepare and maintain the Invoicing Trend Report and the Customer Profitability Report (CPR).

• Generate and publish trend reports comparing budget, revenue, and profit figures.

Procurement and Workforce Management:

• Create purchase requisitions for Contingent Workforce (CW) and other necessary supplies.
• Track the status of all CW, including billing and hire-to-requisition processes
• Monitor buffer tracking, identifying opportunities for deployment to improve utilization.
• Compare hiring demand against the available buffer pool, working to optimize workforce utilization.

Performance and Feedback:

• Track high aging cases, collect feedback from managers, and initiate Performance Improvement Plans (PIP) for underperforming employees.

• Work closely with HR to support the hiring, onboarding, and tracking of new joiners, including freshers.

Leave Management and Compliance:

• Monitor and track Return to Office (RTO) compliance.
• Manage medical and long-term leave cases, ensuring proper redeployment and resource allocation.

Training and Development:

• Plan, coordinate, and conduct training sessions to upskill employees and improve overall team performance.

Project Management Support:

•  Oversee the creation, modification, and extension of project codes as needed.

Skills and Qualifications:

• Strong analytical and problem-solving skills with experience in revenue forecasting and variance analysis.
• Proficiency in preparing financial reports and tracking workforce metrics.
• Excellent communication and coordination abilities, particularly in cross-functional team environments.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Familiarity with procurement processes and workforce management tools.
• Experience in employee performance management and HR collaboration.

This role requires a detail-oriented professional who can balance multiple responsibilities and support the business’s operational needs efficiently.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.