Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Operational Research Scientist
Business: Wholesale
Principal responsibilities
- Lead collecting and analyzing operational data to assess the performance of various aspects of wholesale services and develop analytical models to support planning and management decisions.
- Develop demand and capacity planning model for service journeys for business management and planning
- Provide analytical insights on service and operational outcomes according to various organizational constraints and data inputs for greater customer transparency
- Lead the development of simulation models and tools to resolve complex business problems including but not limited to service and operational performance management, process simplification, organizational efficiency improvement and customer experience optimization, control effectiveness etc.
- Conduct relevant research and investigation on new technique in data analytics, AI and operations research and management domains
Role Context
- The role holder is required to work independently and with autonomy, sometimes dealing with issues for which there is no clear cut solution, whilst still being able to provide judgement and clear direction. The role holder will be responsible for making decisions.
- The nature of the role requires close working contact with colleagues across different geographies and time zones.
Management of Risk
- Aware of the operational risks associated with both the role and the specific deliverables of a given change.
- All significant issues to be escalated to the Transformation Programme Lead in a timely manner.
- Analysis of processes must ensure that FIM controls and procedures are documented accurately.
Observation of Internal Controls
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
