Job Description
What success looks like in this role:
- Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
- Work with engineering department to develop customer and device specific knowledge base.
- Maintaining design documents for all network infrastructure.
- Meet and exceed customer SLA or OLA metrics.
- Work with third party vendors to remediate and resolve customer issues.
- Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
- Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
- Mentor Tier 1 engineers
#LI-CM1
You will be successful in this role if you have:
- Minimum 6 years of technology experience in networking environment.
- ITIL foundation knowledge and certification.
- Hands-on experience in working with the following:
- Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices
- HP, Aruba switches, routers & WLCs
- SD WAN – Silver peak, Velo cloud etc.
- Good level of understanding on the virtualization concepts.
- Knowledge on Public Clouds like Azure, AWS, Google
- Automate tasks and monitor their effectiveness.
- Hand-on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki)
- Proficient with standard troubleshooting practices and methodologies.
- Ability to think through problems and visualize solutions.
- Knowledge of application transport and network infrastructure protocols.
- A self-starter able to work independently but comfortable working in a team environment.
- Good analytical and problem-solving skills.
- Dependable and flexible when necessary.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
