Senior Manager-Third Party Lifecycle Management- COE

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path

Functional Description-

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

GCS Control Management team aims to ensure that GCS has a strong first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Reporting into the Director - GCS Control Management COE - India, this Band 35 position will be closely working with Third Party Relationship Managers (TRMs), Third Party Lifecycle Management (TLM), Global Supply Management (GSM), Global Risk & Compliance, Risk SMEs, other key partners as well as the leaders across GCS to ensure all activities stay in sync with internal standards, policies and regulatory expectations.

Among the specific responsibilities, this role will include:

• To assist business partners navigate through the onboarding/ pre-contract TLM activities and act as the primary point of contact in GCS for all TLM/AEMP 10 policy requirement.
• Raise awareness and educating business and Third-Party Relationships Managers (TRMs) on various requirements on TLM program. Create tools, resources, trainings and awareness through campaigns ensuring all third-party engagements are assessed adequately.
• Ensure all gaps and assessments are timely closed with no negative impact to Control & Compliance (C&C) ratings.
• Ensure risks related to Policy Management (AEMP 10) are managed in line with regulatory & AXP expectations.
• Ensure that GCS Control Management COE team is a trusted partner to GCS business in supporting them meeting their expectations, and in doing so, operates efficiently, using center of excellence where applicable, but also ensuring strong business focus and presence.
• Demonstrate project management and collaborative approach with TLM and Business to enable faster onboarding and reduced time-to-market.
• Work closely with SSBE (GSM) team to get the contract/renewal/amendment executed post TLM risk assessment.
• Support critical program management tasks like - Risk Acceptances, Alternate Practices Program, Inventory completeness, Leadership updates like Risk Management Forums, TRMC/ORMC.
• Supporting 2nd & 3rd line audit requests.

• 5+ years of related experience (10 + years overall). Experience in Operational Excellence, Compliance, Internal Audit, Supply Chain Management, Operational Risk or a related discipline would be given preference.
• Bachelor's Degree or equivalent
• Good hands-on experience on MS-Excel & PowerPoint
• Proven track record of building strong partnership from different domains
• Working experience on platforms like Process Unity, Ariba, Conga would be an advantage.
• Strong self-starter with an ability to navigate successfully through challenging situations.
• Ability to anticipate changing customer needs in order to bring value for the customer.
• Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams.
• Proven analytical skills including the ability to think through all aspects of problems and generate possible courses of action.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.