Senior Manager - Product Design

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We are seeking a visionary and innovative Senior Manager - Product Design to join our team in Bengaluru, India. In this leadership role, you will drive the product design strategy and oversee the creation of user-centered digital experiences that delight our customers and drive business growth.

• Lead and mentor a team of product designers, fostering a culture of innovation and excellence
• Develop and implement product design strategies aligned with business objectives and user needs
• Collaborate with cross-functional teams including product management, engineering, and marketing to ensure seamless product development
• Drive the design process from concept to launch, including user research, ideation, prototyping, and usability testing
• Establish and maintain design standards, guidelines, and best practices across the organization
• Present design concepts and solutions to senior leadership and stakeholders
• Stay current with industry trends and emerging technologies to inform design decisions
• Analyze user feedback and metrics to continuously improve product design
• Manage resource allocation and budgeting for design projects
• Contribute to the overall product strategy and roadmap

• Bachelor's degree in Design, Human-Computer Interaction, or related field; Master's degree preferred
• 10+ years of experience in product design, with at least 5 years in a leadership role
• Proven track record of successful product launches and driving design innovation
• Strong expertise in user-centered design principles and design thinking methodologies
• Proficiency in industry-standard design and prototyping tools (e.g., Sketch, Figma, Adobe XD)
• Experience conducting user research and usability testing to inform design decisions
• Excellent project management skills with the ability to prioritize and manage multiple projects simultaneously
• Strong leadership and mentoring abilities, with experience managing and developing design teams
• Strategic thinking and problem-solving skills, with the ability to translate business requirements into design solutions
• Exceptional communication and presentation skills, with the ability to articulate design decisions to both technical and non-technical audiences
• Experience collaborating with cross-functional teams in a fast-paced, agile environment
• In-depth understanding of current design trends and emerging technologies across various digital platforms and devices
• Ability to work effectively in a multicultural environment and travel as needed

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.