About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Designation: Senior Manager- GSC People
Base Location: Navi Mumbai
Reporting to: - Deputy General Manager Global Shared Services- India
Key Role Responsibilities:
- Shared Service Operations:
- Manage end-to-end HR processes, including employee onboarding, offboarding, payroll, benefits administration, and data management.
- Ensure accurate and timely processing of HR transactions.
- Collaborate with cross-functional teams to resolve employee queries related to HR policies and processes.
- HR Information Systems (HRIS):
- Oversee the HRIS platform, including data entry, system maintenance, and reporting.
- Implement enhancements and upgrades to improve efficiency.
- Employee Experience:
- Ensure a positive employee experience by a Key Responsibility 1. Shared Service Operations:
o Manage end-to-end HR processes, including employee onboarding, offboarding, payroll, benefits administration, and data management.
o Ensure accurate and timely processing of HR transactions.
o Collaborate with cross-functional teams to resolve employee queries related to HR policies and processes.
2. HR Information Systems (HRIS):
o Oversee the HRIS platform, including data entry, system maintenance, and reporting.
o Implement enhancements and upgrades to improve efficiency.
3. Employee Experience:
o Ensure a positive employee experience by addressing HR-related concerns promptly.
4. Process Improvement:
o Identify process bottlenecks and recommend improvements.
o Streamline workflows to enhance productivity.
o Monitor key performance indicators (KPIs) related to HR operations.
5. Vendor Management:
o Collaborate with external vendors for services such as payroll processing, background verification, and employee benefits.
6. Compliance
o Stay updated on labour laws, statutory requirements, and compliance regulations specific to India.
o Ensure adherence to legal guidelines in all HR practices.
o Handle employee grievances and disciplinary matters.
ddressing HR-related concerns promptly.
- Process Improvement:
- Identify process bottlenecks and recommend improvements.
- Streamline workflows to enhance productivity.
- Monitor key performance indicators (KPIs) related to HR operations.
- Vendor Management:
- Collaborate with external vendors for services such as payroll processing, background verification, and employee benefits.
- Compliance
- Stay updated on labour laws, statutory requirements, and compliance regulations specific to India.
- Ensure adherence to legal guidelines in all HR practices.
- Handle employee grievances and disciplinary matters.
Qualification and Competencies
- Graduate in any discipline.
- 10 to 15 years’ experience in core HR Operations with minimum 5-7 yrs of Team handling experience
- Good Communications skills
- Proficiency with MS Office applications. Open to work in rotating Shifts
