What you’ll be doing:
● Responsible for managing to functional goals in the areas of services, system health, performance metrics, project management.
● Managing staff including hiring, performance management, salary administration, career development, motivation, teambuilding.
● Systems analysis and design to support projects and requests—data analysis, business process analysis, hardware and software analysis. Data model design, program specifications, project request estimates.
● Fulfill the role of a business relationship manager to assist in the direction, analysis, definition, prioritization of the business requirements. Provide a single point of contact for the client.
● Budget and Planning. Create and administer department and project budgets.
What we are looking for:
● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
● Is accountable for the performance and results of a team within own discipline or function
● Adapts departmental plans and priorities to address resource and operational challenges
● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
● Provides technical guidance to employees, colleagues and/or customers
● Accountable for the budget, performance and results of a medium-sized team or multiple small teams
● Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions
● Addresses issues with impact beyond own team based on knowledge of related disciplines
Experience / Education
Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.
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