Senior Manager – Near Shore Vendor Sales (EU Market)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

We are seeking a dynamic and results-driven Manager for our Near Shore Vendor Sales team. This role will be responsible for driving sales performance and revenue growth through the management and development of our near shore vendors in the EU region. The ideal candidate will possess a strong background in sales management, vendor relationship management, and a deep understanding of the EU market.

This role offers an exciting opportunity for a motivated sales professional to make a significant impact on our near shore vendor sales operations. If you are passionate about driving revenue growth and building strong vendor relationships, we encourage you to apply.

Key Responsibilities:
1. Vendor Management:

• Develop and maintain strong relationships with near shore vendors to maximize sales performance.
• Collaborate with vendors on sales strategies, promotions, and product offerings to meet revenue targets.
• Conduct regular performance reviews and provide feedback to vendors on sales metrics and growth opportunities.

2. Sales Strategy Development:

• Create and implement sales strategies tailored to the EU region, leveraging vendor capabilities to drive growth.
• Identify new business opportunities and develop sales initiatives that capitalize on market trends and customer needs.

3. Revenue Target Achievement:

• Set and communicate clear revenue targets for each vendor; track performance against targets and report on progress.
• Analyze sales data and market trends to forecast revenue and adjust strategies accordingly.

4. Team Leadership:

• Lead and mentor a team of sales professionals, providing guidance and support to achieve collective goals.
• Foster a high-performance sales culture that encourages accountability, collaboration, and continuous improvement.

5. Cross-Functional Collaboration:

• Work closely with marketing, product development, and customer support teams to ensure alignment in sales strategies and execution.
• Collaborate with other regional sales managers to share best practices and drive overall company growth.

6. Reporting and Analysis:

• Prepare regular reports on vendor performance, sales forecasts, and market insights for senior management.
• Utilize CRM tools and analytics to track sales activities and identify areas for improvement.

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• 6+ years of experience in sales management, with a focus on vendor relationship management and near shore sales. 
• Experience working with remote sales teams.
• Understanding and sensitivity to cultural differences that affect communication styles and work practices to foster effective collaboration.
• Strong project management skills.
• Proven track record of meeting or exceeding sales targets, preferably in the North American market.
• Strong analytical skills with the ability to interpret sales data and market trends.
• Excellent communication and negotiation skills, with the ability to build strong relationships with vendors and internal stakeholders.
• Experience in managing teams and driving performance in a fast-paced sales environment.
• Proficiency in CRM software and sales analytics tools.
• Willingness to work night shifts to align with European business hours.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.