Job Description
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionLead a team shaping the future of global payments reliabilityAbout The RoleWe're looking for an inspiring hands on engineering leader to drive our Middleware Reliability Engineering team at Visa. You'll guide a diverse group of talented engineers ensuring billions of transactions flow seamlessly across the world's largest payment network. This role balances technical leadership with people management, focusing on building both reliable systems and high-performing teams.What You'll DoLead & Develop Teams: Mentor and grow a team of Product Reliability Engineers, fostering an environment of continuous learning and innovationDrive Technical Excellence: Guide architectural decisions and reliability standards across Visa's middleware platformsChampion Automation: Spearhead initiatives to automate operations, reduce toil, and improve system resilienceManage Incidents: Lead major incident response strategies and drive systematic improvementsBuild Partnerships: Collaborate with global engineering teams to align reliability practices and standardsWhy You'll Love ItStrategic Impact: Shape the reliability roadmap for systems processing billions in global transactionsLeadership Growth: Access to leadership development programs and executive mentorshipWork-Life Integration: Hybrid work model (2-3 days in office) with flexible schedulingInclusive Culture: Lead a diverse team that values different perspectives and approachesYour Experience & SkillsWe value leadership potential and proven ability to grow teams. If you meet most but not all criteria, we still encourage you to apply.Leadership Experience5+ years of engineering/operations experience with 2+ years in technical leadershipTrack record of building and developing high-performing engineering teamsExperience managing incident response and on-call rotationsProven ability to influence cross-functional stakeholdersSuccess in driving technical initiatives across multiple teamsTechnical BackgroundStrong foundation in middleware technologies (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)Understanding of modern infrastructure (Containers, Kubernetes, Cloud Platforms)Experience with observability tools and practices (Prometheus, Grafana, Splunk)Knowledge of automation and CI/CD practicesAreas You'll Lead & GrowOrganizational Design: Build and scale reliable engineering practices across teamsCloud & System Architecture: Guide architectural decisions for next-gen payment systemsAI/ML Operations: Develop strategies for integrating ML operations into reliability practicesAutomation & Intelligence: Drive adoption of smart automation and self-healing systemsReliability Culture: Foster a culture of systematic improvement and learning from incidentsWhat Makes You an Effective LeaderYou build inclusive teams where diverse perspectives thriveYou balance tactical execution with strategic thinkingYou're passionate about developing engineers' careersYou communicate complex technical concepts clearly to various audiencesYou make data-driven decisions while considering human factorsYour ImpactAs a Manager of Middleware Reliability Engineering, you'll:Shape the future of payment systems reliability at global scaleBuild and develop the next generation of reliability engineersDrive innovation in automated operations and observabilityInfluence technical strategy across Visa's middleware platformsCreate an environment where engineers thrive and growLeadership ApproachWe're looking for someone who:Leads by example and inspires technical excellenceTakes a coaching approach to team developmentPromotes psychological safety and innovative thinkingValues sustainable pace and engineer well-beingBuilds strong relationships across organizational boundariesVisa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications:-10+ years of relevant work experience with a Bachelor’s Degree or at least 8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 12+ years of relevant work experience.Preferred Qualifications:-
Leadership Experience5+ years of engineering/operations experience with 2+ years in technical leadershipTrack record of building and developing high-performing engineering teamsExperience managing incident response and on-call rotationsProven ability to influence cross-functional stakeholdersSuccess in driving technical initiatives across multiple teamsTechnical BackgroundStrong foundation in middleware technologies (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)Understanding of modern infrastructure (Containers, Kubernetes, Cloud Platforms)Experience with observability tools and practices (Prometheus, Grafana, Splunk)Knowledge of automation and CI/CD practicesWhat Makes You an Effective LeaderYou build inclusive teams where diverse perspectives thriveYou balance tactical execution with strategic thinkingYou're passionate about developing engineers' careersYou communicate complex technical concepts clearly to various audiencesYou make data-driven decisions while considering human factorsEducation:-Bachelor's or Master's in Computer Science or related field, or equivalent experienceLeadership training or management education is a plusLeadership Approach:We're looking for someone who:Leads by example and inspires technical excellenceTakes a coaching approach to team developmentPromotes psychological safety and innovative thinkingValues sustainable pace and engineer well-beingBuilds strong relationships across organizational boundariesAdditional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
