Senior Manager- Learning & Knowledge

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
The Sr Manager in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The resource will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders.

Your primary responsibilities include:

• Assist in Learning Strategy Development and Execution:
  • Work on the annual learning strategy and drive its execution with the team.
  • Foster a conscious and outcome-based learning culture across the organization and its 100+ clients.
• Client Consultation and Learning Solutions:
  • Consult with clients to understand their learning requirements and desired outcomes.
  • Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness.
• Knowledge Management:
  • Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts.
• Facilitator Training and Development:
  • Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators.
  • Coach facilitators to independently deliver sessions effectively.
• Reskilling and Transition Support:
  • Support the reskilling of resources in accounts that are ramping down to help place them internally.
  • Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve.
• Content Creation:
  • Develop content for customized and generic training sessions.
  • Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate.
• Leadership and Client Engagement:
  • Periodically present learning updates in leadership forums.
  • Participate in potential client visits to showcase training capabilities.
• People Management:
  • Support the professional development of the team through continuous learning and upskilling opportunities.
  • Ensure alignment of individual, team, and organizational objectives.
  • Conduct regular performance reviews and provide constructive feedback to team members.
• Partake and drive various learning engagements driven at a business unit/organisational level.

Required Technical and Professional Expertise

• Minimum 10+ years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 7 years in the training function
• Bachelor’s degree in training, Education, Human Resource or relevant field.
• Fluent communication skills at a professional level
• Facilitation skills
• Content development expertise
• Experience as a learning consultant
• Ability to drive outcome-based learning
• Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI)
• Proficiency in MS Office tools
• Strong organizational and decision-making skills.
• Ability to work in a team.
• Ability to manage and handle multiple tasks.
• Outstanding critical thinking and problem-solving skills.
• Attention to detail.
• Experience in building rapport and collaborating with internal & external stakeholders

Preferred Technical and Professional Expertise

• Experience in implementing knowledge management framework
• Master Trainer certification
• Instructional Design Certification
• Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline