VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Role purpose: The HR Specialist in HR COE Services VOIS India, (global capability centre) focuses upon providing HRBP Services for global onshore business functions in line with HR procedures.
The role requires an experienced People Manager with deep expertise in HR concepts and processes who can balance between enabling a team of HR Specialists and operate as a subject matter expert for a sensitive HR process.
What will you do:
1. As a team leader:
- Responsible for developing team’s functional knowledge and technical skills.
- Responsible for consistently meeting operational KPIs through quality service delivery of HR processes.
- Promotes best practice HR processes, delivers cost saving initiatives and resource optimization targets.
- Empowers the team to be consultative with customers on day-to-day duties and be accountable for end-to-end activity till closure.
- Ensures operational governance through regular check-ins with third line HR partners in the market, manage first level escalations and stakeholder management that enables team to focus on execution excellence.
- Ensures team’s adherence to service delivery model, upkeeping of documentation, service continuity through training and back-ups and supports audits.
- Relentlessly influences team and partners to do things differently and drives continuous improvements in process simplification and service delivery.
2. As an SME:
- Accountable for service delivery of one or more sensitive / complex HR processes to our HR partners with end-to-end ownership.
- Accountable for delivery of HR projects and initiatives coming from HR COE areas & HR Services strategies.
3. General:
- Collaborate with cross functions in VOIS & Vodafone central teams to support customer needs.
- Collaborate across HRBP Services function to promote best practices and enable standardization in service portfolio.
- Strong focus on employee and partner experience at various touch points of service delivery.
- Prepare and present business review presentations to internal and key international stakeholders.
- Builds solid collaboration with onshore HRBPs.
- Support transition of new services from onsite to offshore through complete knowledge building, documentation, standardizing its service delivery, KPI measures, quality controls and governance.
Core competencies, knowledge and experience:
• 10+ years experience in HR and 2+ years in team leadership or supervisory role.
• Operational excellence and result oriented to drive service KPIs and business objectives.
• Excellent HR domain knowledge, keen to understand core business, structure & its functioning across geographies.
• Excellent effective verbal & written communication; adept at working with mid & senior stakeholders, internal & international.
• Strong analytical, critical, quantitative analysis and logical thinking with a solution mindset.
• Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management.
• Ability to work across multi-functional and cultural boundaries to deliver results/change.
• Would think like an HR partner and deliver as per global shared service delivery model.
• Passionate to continuously improve service delivery and process excellence.
• Strong understanding of HR organization & employee data and maintain data confidentiality.
• Flexible to work as per onshore market shifts and in hybrid working (home & office) model.
• Excellent skills to work on Microsoft products – word, excel, power point, etc.,
• Power BI & SuuccessFactors experience is an added advantage
• MBA or postgraduate studies in HR (preferred).
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!