Job Description
FILING INFORMATION Position
Senior Manager – First & Last Mile Operations Department
Express Business, Operations
Location
Multiple Locations
Band
3
Reports to
Dy Gen Manager – First & Last Mile Operations
ROLES & RESPONSIBILITIES Key responsibilities
- Optimally utilize resources to grow the branch as per the short and long term growth strategies.
- Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
- Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
- Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
- Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.(Annual Operating Plan)
- Comprehensive working on First & Mile
- Track of Shipment
- Analyze and report MIS on a regular basis
- Provide updates in branch reviews through MOR (Monthly Operating Repot)
- 100% Data visibility branch wise
- Physical Verification of data 100% with the system
- Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
- Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
- Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
- Maintain relationships with select key accounts in the branch as per the account plan
- Continually find ways to improve and keep our work environment safe
- Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
- Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
- Adherence to audit compliance and exceeding expectations on CEI scores
QUALIFICATIONS & COMPETENCIES
- Any Graduate / Post-Graduate
- Experience in managing branch with at least 10-15 years’ experience.
- Analytics, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Safety Management, Developing Standards, Managing Processes, Equipment Maintenance, Judgment.