Job Description
About the Team: Fin-OPS Team is approximately 40 members team based out of Mumbai and Gurgaon. This team primarily deals with Escrow and Nodal Operations which includes Merchant Settlement, Bank Reconciliation, Refunds, Nodal Bank Reconciliation, Month End Reporting, regulatory reporting, handling of multiple audits etc. The team is fairy seasoned with more than 50% of the resources who have spent approx. 4 years in PayU.
About the Role:
- This position of Finance Operations is responsible for providing vision and leadership for the Fin-Ops team to develop and implement the operations strategy and oversight for all aspects of reconciliation, settlement and governance of Escrow, Nodal and Sponsor Bank accounts, to meet service standards, productivity, quality assurance, drive process improvements, cost control, automation, staff and leader development.
Responsibilities:
- Management of daily transactions and funds reconciliation (3-way), merchant settlements, refunds and bank remittances for multiple payment platforms.
- Responsible for creating and monitoring KPIs including regular cadence with internal and external teams to deliver on SLAs.
- Ensure team goals are effective, measurable, and will achieve the desired results.
- Collaborate with product team to incorporate changes to products and services into operational processes. This would entail evaluation of business requirements, assess operational and compliance risks, manpower planning and end to end project management and reporting.
- Redesign the processes to cover new business verticals while working with business, tech and product teams
- Handling of both internal and external audits
- Multiple stakeholder management e.g. Onboarding, Risk Ops, Banks, Account Managers, Merchants, Merchant Care team, product and engg. teams etc.
- Incident Management – Conducting detailed RCA analysis on any major issues with reconciliation, refunds and merchant settlements and sharing incident report with Risk and IC team.
- Responsible for reviewing operational returns to be filed by PayU in line with RBI guidelines on PA/PG.
- Drive optimization and efficiency and unification of multiple platforms.
- Stay informed on trends, best practices and regulations that impact the payment aggregators.
Requirements:
- Desired Candidate should be post-graduate, with Accounts background with of 10+ years of experience and at least 5 years of experience in Payment Industry.
- Need to have good knowledge of RBI Guidelines for Payment Aggregators, PPI & BBPS
- Analytical bend of mind to churn and create meaningful analysis using high volume of Data.
- Should have delivered effective results in optimisation, efficiency and process re-engineering.
- Understanding of financial & Regulatory reporting
- Strong background in stakeholder management, communication, and coordination.
- Strive towards building a better team and environment
- Should have managed big teams (with size of more than 10 people and should have had few TLs reporting to him/her)
- Strong Communication and Interpersonal Skills
- Assertiveness towards Quick and smart solutions during critical situations
