Senior Manager - ESM ServiceNow Technical Scrum Master

Overview An Agile Scrum Master is responsible for helping to remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The role works in an Agile delivery team with other members to develop and enable technical solutions that satisfy the needs of a variety of PepsiCo’s business processes. The role must be able to deliver work product required by Agile development methodologies for software development delivery as defined by the Delivery Lead which includes helping the assigned agile delivery team meet its goals and coordinate activities with other teams. The ESM team follows an Agile project methodology and requires an individual who has good multi-tasking and organizational skills. The successful candidate must also Lead, coach, and manage more junior solution testers. Review, evaluate and provide test input during business requirements and design specifications gathering sessions Responsibilities Guides the team in the use of SAFe Agile/Scrum practices to ensure value and customer satisfaction Leads the team on self-organizing to fulfill the Agile/Scrum framework Ensures Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls Assesses the Scrum Maturity of the team/organization and coaches the team to higher levels of maturity at a pace that is sustainable and comfortable for the team/organization Responsible for removing impediments to team progress Facilitates discussion to identify alternatives or different approaches, enable decision-making, and / or resolve conflict. Embraces new tools and techniques to manage oneself and a team. Enables an environment of trust where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem[1]solving Facilitates delivery without coercion, assigning, or dictating the work. Assists with internal and external communication. Enables disclosure and transparency to the business about development and grows business trust Supports and educates the Agile team’s Product Owner, especially with respect to grooming and maintaining the product backlog Provides support to the team using a servant leadership style whenever possible and leading by example Working on concurrent projects Working with a large number of stakeholders Qualifications Experience executing the Scrum Master role for a minimum of one year in a software development team, diligently applying Scrum principles, practices, and theory. Experience with ServiceNow development and ADO Management tool (3+ years) Experience with ServiceNow platform (3+ years) - Experience in identifying testing issues and implementing improved processes and resolutions (3+ years) Experience working with Business & third-party representatives to analyze issues (3+ years) Experience making decisions and recommendations on highly technical or complex issues without formal guidelines or precedents and exercises resourcefulness and ingenuity (3+ years) Excellent facilitation, situational awareness, and conflict-resolution skills Knowledge of burndown techniques, retrospective formats, bug bashing, Kanban, etc Experience working with Agile-oriented User Stories, ATDD, TDD, continuous integration, and continuous and automated testing. Previous experience as a team lead Excellent communication and mentoring skills Knowledge of ServiceNow a plusDeep knowledge of ITSM, ITOM, DevOps, and SecOps. Good understanding of ITIL processes. Good understanding of agile and hybrid Project Management methodologies. Knowledge of ServiceNow instance design and administration The role requires a strong analytical acumen and solution. The role additionally requires consultative questioning, influence management, and critical thinking skills to understand a current problem or incident and recommend viable solutions that are both effective and support the business's value. Proactively research and resolve potential issues related to the ServiceNow solution Curiosity and the ability and willingness to figure out something new maybe that they’ve never seen before Ability to deal with competing priorities while staying productive Strategic thinker focused on business value results that utilize technical solutions Skilled at conflict resolution and problem[1]solving to achieve win-win outcomes Ability to influence and motivate others using personal rather than positional power An outside-in focus: outstanding end-customer relationship skills