Job Description
Job DescriptionThe role will be supervising, guiding and motivating team members to work together and independently ensuring the delivery of quality outputs within defined SLAs. Team leaders will ensure associates are fully engaged so the business can run smoothly. Team leaders will organise and delegate workload as well as monitoring SLA and identifying risks both in delivery and overall landscape within the hub. The team leaders will liaise with COE support functions to implement automation and training initiatives as well as process improvement and cost saving measures.What you’ll do:· Create and lead a high performing team with an open communication culture· Set clear team goals and ensure they are met· Delegate tasks and set deadlines· Oversee day-to-day operation· Monitor team performance and report on metrics· Motivate team members· Discover training needs and provide coaching· Listen to team members’ feedback and resolve any issues or conflicts· Recognize high performance and reward accomplishments· Encourage creativity and risk-taking· Identify areas and opportunities for improvementsWe’re looking for people who have:· Bachelor/Master of Marketing, Economics or related field, or technical/engineering studies delivered in English· Proven experience of 8-10 Years· 3+ Years in CPG industry· Strong numerical and analytical skills· Very good knowledge of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); knowledge of VBA is an asset, PowerPoint· Proven work experience of at least 5+years as a team leader or supervisor· CPG experience· In-depth knowledge of performance metrics· Good reporting skills, MS Excel, BI Tools and CRM· Excellent communication and leadership skills· Organizational and time-management skills· Decision-making skills· Multi-tasking and managing multiple high priority tasks· Problem solving skills· Estimation and time management· Proactive, flexible and self-motivated attitude· Strong communication skills, ability to document, present and educate others· Willingness to take ownership and see projects to completion· Ability to anticipate the bigger picture and are holistic by nature· Experience and desire to create process documentation· Fluent communication in English - verbal and written (at least C1 level)· Results-oriented personality and ability to work to tight deadlines· Good time- and workload management skills· Ability to work both independently and as a team player· Experience in working in a virtual environment and in a multicultural setting· Diligence and attention to detailAt NIQ, we're dedicated to providing more than just a job—we offer you the opportunity to own your story. As part of our team, you'll enjoy a range of benefits designed to support your well-being and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement, we're committed to helping you thrive. Join us and experience Life at NIQ!Comprehensive Health Care and Life InsuranceFree Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle. Best-in class Diversity & Inclusion program with opportunity to join one of our Employee Resource GroupsFree LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000courses available in 7 languages Access to formal mentoring programPension planParental LeaveVacation and Volunteer time offFlexible working environment hybrid policyAbout NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | FacebookWhy NIQ India Private Limited is a Great Place To Work®
India continues to stand out as one of the largest and fastest-growing developing economies globally, offering NIQ a significant opportunity. It is imperative that we prioritize India as a key investment market, not only for our business growth but also for the personal and professional development of our team members. To fully harness the potential of this market, expand our operations effectively, and realize our growth objectives, we have developed an exciting plan tailored specifically for India. Together, we'll unlock the full potential of this thriving market, creating an environment where everyone can thrive and contribute to our collective success. Join us in envisioning the exhilarating journey and ambitious goals ahead.Our Commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://niq.com/global/en/news-center/diversity-inclusion/Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)
About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
