Senior Manager - Customer Service

Job Summary

This incumbent is responsible for establishing optimum Long, short & medium term shipment & effective logistics plans to meet business, market and customer requirements with optimum utilisation of available resources.

Roles & Responsibilities

• Work with internal team (Sales, SC, Transportation and Factory) and customer team in ensuring that the order is managed with agreed timeline.
• Handling documentation pertaining to export shipping, based on L/C and/or other credit terms
• Compliance Checks of documents (LC & Shipping)
• Getting all required documents attested from the relevant authorities/ministries/chamber of Commerce
• Maintaining a direct relationship with the Bank pertaining to all export procedures and documentation
• Completing paperwork for acquiring certifications/lab test reports for required items
• Preparing issue Certificate of Origin, Customs/ Insurance declaration
• Close coordination with the logistics or shipping company or agents for scheduling
• Ensuring timely export documents delivery
• Preparing and filing all documentation and relevant email correspondences in line
• Coordinating with buyers for documents operations
• Dispatching shipping documents to all relevant parties through mail
• Preparing LC draft ,freight draft, Insurance Draft
• Tracking the status of the entire shipments document and preparing a report of the same
• Working in Annual Budget preparations
• Team management
   

KPIs

• Achieving best rate through freight cost negotiations
• Achieving OTIF as per targets
• Optimizing forecast accuracy
• Ensuring Finished Good inventory and inventory obsolescence within stipulated limits

Work experience requirement

12+ experience in Customer Service and SC in FMCG industry.

Qualification

• Degree in Engineering and/or Supply Chain 
• Additional Supply Chain related cerification is advantaged.

Competencies
Ownership & Result Orientation
Supply Chain Management Principles
Sales Order Process Management
Export Compliance
Logistics Planning
Customer Management
Self and Team Management
Planning & Decision Making
Strategic Thinking
Change Management