Senior Manager- Critical Operations

Job Title: Senior Manager- Critical Operations

Career Level - E

Introduction to Role:

Are you ready to take on a leadership role in the dynamic field of IT operations? As a Senior Manager in the Commercial IT SSD Data, Analytics and AI Critical Operations Team, you will be at the forefront of handling mission-critical operations, leading a team of professionals, and collaborating with cross-functional teams. This role is an opportunity to drive continuous improvement initiatives and maintain operational excellence under various conditions.

Accountabilities:

As a Senior Manager, you will be responsible for overseeing the development and execution of incident response plans for critical systems, leading the response to major incidents, and facilitating communication during critical incidents. You will also evaluate existing operational processes and workflows, identifying opportunities for improvement. Your role will also involve ensuring that comprehensive documentation is available for critical operations processes, procedures, and incident response plans.

Essential Skills/Experience:

• Degree level education in computer science, information technology, or a related field
• Proven experience in a leadership role being responsible for critical operations or IT operations
• Solid understanding of IT infrastructure, systems, and operations management
• Experience with incident response frameworks and methodologies
• Ability to interpret and communicate technical information into business language
• Excellent problem-solving and decision-making skill in high-pressure situations
• Good communication and interpersonal skills

Desirable Skills/Experience:

• Customer engagement experience
• Knowledge of data processing frameworks (e.g. Apache Spark) and data storage solutions (e.g. data lakes, warehouses)
• Experience with data orchestration tools (e.g. Apache Airflow)
• Demonstrable experience in identifying and driving continuous improvement opportunities
• Working knowledge of Agile Software Development techniques and Methodologies
• Demonstrate initiative, strong customer orientation, and cross-cultural working

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

At AstraZeneca, we dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth.

Ready to make an impact? Apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.