Senior Manager, Credit & Collections

Job Summary
• This role is responsible for managing and leading teams encompassing various levels of contributors, ensuring defined performance objectives, resource allocation, and efficient resolution of credit and collection matters. The role aligns metrics with corporate goals, oversees credit and collection operations at a regional or CoE level, and collaborates across internal departments to address non-payment issues. The role evaluates credit risk, negotiates with high-value customers, drives resolution for challenges, and fosters talent development while providing expert leadership.
Responsibilities
• Manages and leads teams comprising individual contributors, supervisors and/or lower-level managers, by defining and monitoring performance objectives, allocating resources and staff, and ensuring the prompt and effective resolution of credit decisions and collection matters.

• Automation of key process to ensure delivering high end collection processes.

• Digital transformation, AI driven project experience.
• Aligns individual metrics with corporate objectives and identifies talent for development opportunities.
• Manages credit and collection operations at a regional, sub-regional, or Center of Excellence (CoE) level, driving efficient processes.
• Collaborates with employees across internal departments, including executive levels, to address issues, particularly those contributing to non-payment situations.
• Evaluates the appropriate degree of credit risk to extend to customers and presents well-supported arguments to management for credit decisions, possessing the authority to authorize credit per the established matrix.
• Negotiates with high-value and high-risk customers, including up to partner and upper management levels, regarding contracts, payment structures, and customer payments.
• Resolves challenges encountered with high-value and high-risk customers, ensuring effective resolution.
• Proposes structural enhancements to the organization aimed at optimizing efficiency and performance.
• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.
Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in collection, credit, banking, or a related field.
Knowledge & Skills
• Accounting
• Accounts Receivable
• Auditing
• Billing
• Customer Relationship Management
• Economics
• Finance
• Financial Services
• Invoicing
• Portfolio Management
• Process Improvement
• Project Management
• Regulatory Compliance
• Risk Appetite
• Risk Management
• SAP Applications
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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