Team Leader for Building Advisor & Services team
Manage the teams providing services for Digital Building customers, Schneider Electric country teams and service partners.
Services Include
·Building Advisor deployment (Digital twin creation and connectivity)
·Recurring services (Task identification, Notification & influence implementation)
·Global QA for deployments done by multiple hubs.
Location: to be based at Bangalore, Hybrid working.
Activities include:
Stakeholder management: Across countries, category management, account teams, LOB, external customers
Team management: Ensure team is motivated, trained and equipped to effectively deliver the services, with adequate coverage.
Tools and processes: Track and drive continuous improvement in both quality and efficiency, including ongoing development of tools, processes, training materials.
Main KPIs:
•Customer satisfaction (internal and external)
•Service, deployment and internal KPIs met – On time delivery, quality, efficiency, utilization, and cost recovery.
•Staff satisfaction, retention, and skill level improvement.
•Continuous improvement in all key areas of delivery.
Education: Bachelors /Master’s degree in one of the related discipline.(e.g. Mechanical, Electrical, Electronics)
Diploma /Degree in Management will be an added advantage.
Work Experience
·Proven track record in customer services
·Experience in leading large scale building automation projects including installation, commissioning of building cooling systems ( Chiller , HVAC etc..)
·Go getter, Evidence of innovative thinking, ability to take risks.
·Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning
·Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement.
·Identifying and implementing improvement projects.
·Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing.
·Experience in working with global customers, managing teams in multiple countries will be an added advantage.
·8 to 10 years of Industry experience, with a minimum of 3 years as people manager.
·Experience in implementing Energy efficiency improvement projects will be an added advantage.
Education: Bachelors /Master’s degree in one of the related discipline.(e.g. Mechanical, Electrical, Electronics)
Diploma /Degree in Management will be an added advantage.
Work Experience
·Proven track record in customer services
·Experience in leading large scale building automation projects including installation, commissioning of building cooling systems ( Chiller , HVAC etc..)
·Go getter, Evidence of innovative thinking, ability to take risks.
·Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning
·Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement.
·Identifying and implementing improvement projects.
·Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing.
·Experience in working with global customers, managing teams in multiple countries will be an added advantage.
·8 to 10 years of Industry experience, with a minimum of 3 years as people manager.
·Experience in implementing Energy efficiency improvement projects will be an added advantage.