Job Description
Job Title: Senior Manager
Location: Trichy
Experience: 5+ Years
Salary: Depends Upon Experience
Industry: Hotel Industry (Experience required)
Job Summary:
We are seeking a highly motivated and experienced Senior Manager to oversee and manage key operations within the hotel industry. The Senior Manager will be responsible for driving business growth, ensuring smooth day-to-day operations, and fostering a high level of customer satisfaction. This role requires strong leadership, effective management skills, and extensive experience in the hotel industry.
Key Responsibilities:
- Oversee all operational aspects of the hotel, ensuring efficiency and profitability.
- Develop and implement strategic plans to achieve business goals and increase revenue.
- Manage departmental heads and staff, providing guidance, support, and direction.
- Monitor and ensure the highest levels of guest satisfaction through excellent service standards.
- Ensure compliance with hotel policies, industry regulations, and health & safety guidelines.
- Collaborate with senior leadership to develop and execute marketing and promotional initiatives.
- Analyze financial reports and budgets, ensuring cost-effective management of resources.
- Handle escalated guest concerns and ensure quick resolution to maintain brand reputation.
- Lead, mentor, and train staff to promote a positive work environment and foster career development.
- Manage and optimize resources to meet operational objectives.
Essential Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience of 5+ years in hotel management or senior leadership roles within the hospitality industry.
- Strong understanding of hotel operations, including front office, housekeeping, food & beverage, and maintenance.
Required Skills:
- Exceptional leadership and team management skills.
- Strong financial acumen and experience managing budgets and financial reports.
- Excellent communication and interpersonal skills for managing staff and guest interactions.
- Problem-solving abilities with a focus on delivering solutions and maintaining high standards.
- Strong organizational skills with attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Proficiency in hotel management software (PMS systems) and MS Office Suite.
