Senior Lead Analyst

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

Global Commercial Services (GCS) Control Management COE team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.
We seek to put the customer at the center of everything that we do by strengthening and enabling the customer experience by implementing control enhancements to meet AXP regulatory and policy expectations and eliminating the reoccurrence of issues. The team owns the overall governance and oversight responsibilities for various AEMP polices for GCS. 

Purpose of the Role:

This is a Band 28 - Tier 3 role

The position of Sr. Lead Analyst will be responsible for supporting the GCS business in Business Continuity Planning, Disaster Recovery & Customer Crisis Response program. 

Responsibilities:
The responsibilities of the incumbent will include:

• Partner with various teams across markets by maintaining a strong focus on Plan Management, testing & implement a consistent Business Continuity Planning (BCP) and Disaster Recovery (DR) program for the business
• Partner with business to ensure Customer Crisis Response Playbook in place across GCS markets (Region), reviewing the same annually and ensuring with accurate information.
• Understand Enterprise Resilience requirements related to BCPs, DR and educate, facilitate the business in meeting those requirements.
• Improve the quality and coverage of Business Impact Analysis landscape to minimize risk in its crisis preparedness program and manage the control ratings metrics
• Work closely with Enterprise Resilience and technology team to support them with any reporting requirements, remediation projects etc.
• Ability to foresee the potential risk associated to any upcoming changes in the guidelines
• Business Continuity Planning - Ensuring compliance with the Service Continuity control rating parameters by engaging with the business to drive activities through the business continuity lifecycle such as Business Impact Analysis, BC Planning, BCP exercises etc. It would also include collaborating with the Disaster recovery teams to ensure that adequate disaster recovery planning is in place for GCS applications.
• Critical Factors to Success:
• Operational Risk Skillset: Successfully be able to analyze the potential risk associated to business function, work on creation of Recovery strategies to mitigate the risk
• Deep Risk Acumen: Ability to connect the dots between the various Control Management programs.
• Consistency in Delivery: Able to thrive in a matrix organization that involves multiple sub-teams as well be able deliver on reporting requirements to senior leaders in time.

Past Experience:
4 to 5 years’ experience in Business Continuity Management, Control Management, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference.
Academic Background:
Bachelor's Degree or equivalent
Functional Skills/Capabilities:

• Strong controls and compliance background to be able to understand the requirements of policies and Control framework 
• Familiar with Archer and Business Continuity Planning
• Demonstrated ability to build and sustain effective working relationships across the Company with leaders in various position
• Strong team player
• Self-motivated, with the ability to handle multiple work streams and ad-hoc tasks simultaneously
• Experience compiling information and developing thoughtful material for presentation
• Strong Microsoft Excel, Presentation skills, particularly in creating custom reporting and data presentation.
• Flexibility in response to changing circumstances
• Resolves and/or escalates issues in a timely fashion
• Strong organizational skills with great attention to detail
• Excellent oral and written communication skills are required
• Ability to ask the “right” questions without having extensive knowledge in a particular business area

Technical Skills/Capabilities:

·Technical background not mandatory

Knowledge of Platforms:

·Archer

·Microsoft Office

Behavioral Skills /Capabilities:

·Effective Time Management

·Attention to Detail

Enterprise Leadership Behaviors

Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the

Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.