Senior IT Support Specialist

Roles and Responsibilities- 

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong English written and verbal communication Skills
• Expert-level understanding of network concepts and protocols(e.g. TCP, UDP, ICMP, SNMP, OSPF, BGP), including SD-WAN technologies  
• Advanced knowledge of network operating systems including Huawei, JUNOS, Dell, Cisco, and IOS.
• Experience with routing and switching technologies from Huawei, Juniper, Fortigate, Cisco, and Dell.
• Good understanding of wireless technologies based on controller-managed access points (Ruckus)
• Experience with Cloud Environments (AWS and AZURE)
• Basic understanding of SSL VPN solutions
• Knowledge of networking hardware including CPUs, wiring, and routers.
• Network Monitoring tools such as ManageEngine OpManager and Wireshark
• High-level problem-solving skills
• Strong understanding and enthusiasm for emerging technologies.
• Ability to work independently and as part of a team
• Ability to embrace change and continuous learning
• Ability to work flexible schedules
• Ability to solve complex problems independently
• Big Plus: Knowledge of coding languages for scripting (e.g Python, Perl